Overview

£19,316 plus excellent benefits and extra earning potential through generous monthly commissions

** Remote/home working allowed ** 

With visits to the Folkestone office required so the role would suit those that are Kent and East Sussex based as you will need to be within a reasonable commuting distance, ideally 1hr from Folkestone.

At Saga, we believe in exceptional experiences every day whilst being a driver for positive change in our markets and communities. Our values are Precision Pace, Empathy, Curiosity, and Collaboration. If this resonates with you then it’s time to do the best work of your life! 

With market-leading, innovative insurance, and financial products the transformation of our business makes the Saga Group an extremely exciting place to be as we move toward the Saga 70th anniversary in 2021. 

You may not have considered a career with Saga before. But, with new improved salaries, a brilliant pay progression scheme and some excellent benefits on offer, now’s a wonderful time to join us. 

Dealing effectively with incoming calls about a range of insurance products and transactions is what this job is about. A real chance to make the most of your excellent customer service skills in a truly customer-focused role, you will spend each day finding and fulfilling a variety of needs, including bringing onboard new customers, keeping existing ones, and cross-selling at every opportunity. In short, you will deliver a high-quality service and create exceptional experiences for our loyal customers by displaying professionalism and ownership of each call. 

A natural people-person with excellent positive-language and problem-solving skills, you are comfortable working individually and within a team. Someone who can deal with all manner of enquiries empathetically, collaboratively, and with precision pace, you have a flexible approach and lots of initiative too. What is more, you pride yourself on your high degree of accuracy, even when under pressure. Oh, and you have the curiosity to see how you can be part of our mission to create exceptional experiences every day! 

We have roles within our Insurance team starting at £19,316 per annum which have structured pay progression programmes in place to reward high performance. All our roles have a focus on the customer and all of them require a flexible approach to shift patterns. 

If you can be the person that is target-driven, committed to professionalism, and committed to creating value in the customer’s world then we would like to hear from you. 

Scroll down and you will find further information about the recruitment process and the steps you will need to take to be successful.

  • To provide our customers with exemplary service by dealing with all calls efficiently, accurately, and promptly 

  • To contribute proportionately to the Team’s achievements of all KPIs, as set by the Team Manager 

  • To meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to our customers are fulfilled 

  • To give flexibility in working arrangements to ensure customer demands are satisfied 

  • To use questioning and listening skills to fulfill customer requirements and needs 

  • To develop and keep a thorough understanding of all products and processes 

  •  To be able to deal with demanding situations in an empathetic and professional manner 

  • To keep client confidentiality always 

  • To be able to investigate and resolve any customer complaints delivering first-class customer service 

  • Our contact centre opening hours are 8am – 8pm Monday to Friday, 8:30am – 5pm Saturday and 9am – 5pm on a Sunday

We are looking for new colleagues who share our values and have the right skills in the following areas: 

  • Precision pace whilst working in a busy, fast-paced customer service environment with an emphasis on sales
  • Empathy and taking ownership of the customer’s journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise
  • Curiosity and ability to use their experience and knowledge for influencing and negotiating
  • Collaboration to succeed in working to demanding targets, KPIs and deadlines whilst remaining self-motivated and driven
  • Digital skills and able to articulate strengths in using typical technologies for work such as laptops and Microsoft Office.

Our values are:

  • Precision Pace – Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Job Reference: saga/TP/1877/1335