Reference: RA0004948


I currently work within the Triage Hub as a Child and Family Advisor, and I have been in this role for 10 months now. The Triage Hub is a busy environment to work in, you are allocated your own caseload and answer calls from members of the public and/or other agencies. There is an expectation to ensure that all your work is completed within timescales which can be difficult at times.

The job requires us to have conversations with families that can be difficult, and I have found that the longer I have been here, the more I have started to build a certain amount of resilience and confidence. You do get monthly supervisions where you can share how you are feeling, and the lead practitioners/team manager are available at any time if you need to have a chat which I always find reassuring. Working in this environment can also be extremely rewarding as you are able to support families and offer advice and signposting so they can feel empowered to reach out for support themselves.

There are also opportunities to access training whilst working, and I have been able to attend different training days which have been broadened my knowledge to help me with my current job role, and will hopefully help me to progress in the future.

About the Role:

If you are committed, innovative and passionate about improving outcomes for children then Warwickshire would like to hear from you.

Warwickshire has reinvented their front door changing from a MASH to a Children and Families Front Door, which brings partners and early help together. We are at the beginning of our exciting new journey and have opportunities for like-minded practitioners to come and join us whilst we embed our new approach and structure.

As a Children and Families Advisory Officer you will work in the Triage Hub which is the first point of contact within the Front Door to Children’s Services. You will work as part of a multi-agency integrated team assessing incoming information in relation to children aged 0 to 18. You will respond to contact from both professionals and members of the public.

As a Children and Families Advisory Officer you will work in a supportive and restorative way to achieve the best possible outcome for children and families. The Children and Families Advisory Officer will be responsible for talking to families and professionals about their concerns giving advice, support and signposting as appropriate.

This is office-based with no direct face-to-face contact with children, young people and families.

About WCC Children and Families Service:

At Warwickshire County Council (WCC) we work with children and families restoratively, building strong relationships and connections to help families find long-lasting solutions. Our work contributes to our wider County Council aim – to make Warwickshire the best it can be for everyone. It’s a big responsibility that can be challenging at times, but this is what drives our staff to succeed, develop and achieve. If you’re someone who wants to do the best job possible, who approaches everything with passion, tenacity, courage and purpose, then we want you to work with us.

WCC is an authority that engages with innovation. We are a financially secure local authority and want to achieve an outstanding service for children. To this end we have received £21m investment programme over four years to implement new and creative ways of working with children. This funding is from both the Council and Department for Education to strengthen relationship and evidenced based practice.

We are introducing the Leeds Family Values model which includes increasing Family Group Conferences, providing more support for Special Guardians and a Caring Dads Programme. We are also implementing Multi-Disciplinary ways of working (which is focussed on embedding adult mental health, substance misuse and domestic abuse services in our teams. We also have a new Children’s Workforce Academy to further support our staff and managers develop. All of our practice is underpinned by restorative and trauma informed practice.

We’re building something very special in Warwickshire. A community of practice – with diverse thought, skills and experiences. Working for every child to create a Child Friendly Warwickshire. · Find out more about Warwickshire Children & Families Service · Ofsted inspection report Warwickshire

Find out why we are good Ofsted

Find out more about Warwickshire Children & Families Service

Read more in our Agile Working leaflet

For Further Details see Job Description and Specification

Additional Information:

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For more information please contact Carmen Lazea (Operations Manager of Warwickshire’s Integrated Front Door) on 1926 738354.

Closing Date:08th June 2023

To apply for this vacancy please click on the ‘Apply’ button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the ‘Apply’ button please contact the Recruitment Centre onhrandpayroll@warwickshire.gov.ukincluding your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contacthrandpayroll@warwickshire.gov.ukand we will make every effort to meet your specific requirements.

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce.Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. Seemore.

Region: Warwick
Location: Warwick
Salary: *GBP*26,845.00 – *GBP*29,439.00 per annum
Package: Fulltime, 12 Month Fixed Term
Contractual hours: 37
Basis: Full time

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