Overview
Collections Representative (Fayetteville, North Carolina, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Collections Representative </H2></div><div><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Start a stable career supporting military service members and their families while earning <strong>$18 per hour plus bonus opportunities</strong>.</span></p><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Join Foundever, where every interaction is an opportunity to make a difference.</span></p><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">This position is <strong>fully onsite</strong>. Candidates must live within 50 miles of the Foundever Fayetteville site:<br>921 Strickland Bridge Rd, Fayetteville, NC 28304.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview</H2></div><div><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span>Support one of the largest financial providers serving U.S. military members and their families. In this role, you will handle inbound and outbound calls to assist with <strong>financial collections</strong>, helping customers resolve past-due accounts through thoughtful <strong>debt collecting</strong> strategies and practical repayment solutions. This position combines customer service, negotiation, and problem-solving in a fast-paced environment while maintaining compliance with banking and privacy regulations.</span> </p><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">At Foundever, this work has purpose. Our teams help military families move toward financial stability while delivering respectful, solution-focused service.</span></p><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">We believe in building <strong>long-term careers</strong>, offering paid training, supportive leadership, and opportunities to grow within the company.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why You Should Join Us</H2></div><div><ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Calibri Light', sans-serif">Competitive Pay:</span></strong><span style="font-family:'Calibri Light', sans-serif"> Start at <strong>$17/hour during training</strong> and increase to <strong>$18/hour once training is completed.</strong></span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Bonus Opportunities: Performance-based bonuses that allow you to increase your earnings.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Stable Full-Time Schedule: Reliable hours with a global company supporting more than 150,000 associates worldwide.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Paid Training: 100% free professional training to set you up for success.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Career Growth: 84% of managers are promoted from within.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Benefits: Medical, Dental, Vision, and Wellness benefits available.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Retirement: 401(k) with company matching.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Paid Time Off: Generous PTO to recharge and maintain balance.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Employee Support: Access to our Employee Assistance Program.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Referral Bonuses: Earn money for referring friends.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Employee Discounts: Savings on a variety of products and services.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Supportive Culture: Work with leaders and teammates committed to helping you succeed.</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We're Looking For</H2></div><div><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Must be at least 18 years old.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Education: High School Diploma or GED required.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span>Experience: Preferred four or more months of <strong>collections, debt collecting, financial services, or customer service experience </strong>including account resolution or payment support.</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Availability: Open availability during hours of operation.</span></li></ul><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">This position is fully onsite. Candidates must live within 50 miles of the Foundever Fayetteville site:<br>921 Strickland Bridge Rd, Fayetteville, NC 28304.</span></p></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Skills</H2></div><div><ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Communication and active listening</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Negotiation and persuasion</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Problem solving and conflict resolution</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Patience and professionalism</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Attention to detail</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Resilience in a performance-driven environment</span></li><li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Ability to navigate multiple systems and tools</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever</H2></div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Military Partners</H2></div><div><p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Equal Opportunity Employment (EEO)</H2></div><div><p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Interested in Becoming Part of Our Team? </H2></div><div><p style="margin-bottom:11.0px"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter. </span></p></div></div></div>
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