Salary: £21968 – £25409

Shift hours: 37

Various Community Support Advisors, Grade 4 – Fixed term (until the end March 2024), Full Time posts

You will be passionate about people and really want to make a positive contribution to helping people impacted by Covid-19.

In response to the pandemic Customer Services established a team to handle requests for assistance – these requests have been right across the spectrum from initially people needing help with food and medicine to dog walking during the first national lockdown. 

The team has evolved since then, you will be contacting customers that have asked for help; understanding their circumstances and helping them to solve issues – this may mean arranging for food bank assistance, signposting to local community groups, signing up for online deliveries or referring for longer term support.

You will need to be able to gain the trust of people and sense when issues may be deeper than the original request, so excellent communication and problem-solving skills are needed. You will also need to have strong resilience as this is a challenging role.

Closing date is the 31st January 2023 and the Recruitment Assessment will consist of an interview and a work-based role-play exercise.

If you would like to find out more about the role or have any questions, please approach Nicole Lane for an informal chat on 02476 977524 or Aidan Dunne on 02476977439

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply


  • Care about delivering an excellent service to every internal and external customer
  • Excellent communication skills, confident in face to face, telephone and written activity
  • Ability to support a diverse customer base
  • Ability to deliver in a fast-paced environment
  • Ability to respond to change positively
  • To Be Flexible to the needs of the service
  • Good IT skills
  • An understanding of the range of services provided by the council.

For full details on the application process please read the attached document labelled ‘Coventry City Council Application Process’


Reference: coventrycc/TP/226/6618

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