Overview
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)
You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!
The Role
If you were to join us as a Customer Care Advisor here is what you want to know.
Salary: £12.00 per hour
Location: Derby, Shelton House, Prime Pkwy, DE13QB
Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm
As a Customer Care team, we aim to do exactly that.. care! Our Customer Care team is a centralised point of contact that strives to deliver excellent customer service at every opportunity. We are on hand to offer specialised and dedicated support to all of our customers after they have purchased a car from any of our 20 stores.
We aim to resolve any issues and capture any feedback our customers might have so we can improve our experience. Our customer care team makes sure every single customer interaction has been handled with compassion and understanding, whilst ensuring our processes have adhered to provide an unrivalled level of customer service!
Customer Care is a fast-paced environment and a great place to absorb a wealth of knowledge from the business. You will interact with a wide variety of colleagues from all areas of the business – whether that be our stock team to our retail team, we see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence.
A bit more about the role..
Around 75% of your day will be spent talking to our fantastic customers, communicating via phone and email, as well as liaising with our branches to offer support an any issues our customers present. The remaining 25% of your time will be taken up managing customer queries to ensure our customers are kept updated throughout the resolution process. This involves making outbound calls, liaising with 3rd parties, and ensuring that any customer contact is logged compliantly and updated accordingly.
Whilst call centre/telephone experience is preferred, we will give you all the training you need to make sure you are successful in the role. As long as you are committed to delivering exceptional customer service, are process driven and want to be part of a fantastic, driven team of talented Customer Care Advisors then Motorpoint might just be the place for you.
What’s in it for you?
- Paid time off every month to do something that makes you happy – yep that’s right!
- Days off for your birthday, getting married or moving house
- Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Free onsite parking
- Learning & Development Opportunities
- Staff discount of cars and finance options
- Cycle to work
- Quarterly Team nights out
- Pension
- Healthcare
- Additional holidays for length of service
- Enhanced Parental Leave
- Long service awards
- Plus much more!
Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported.
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed. By applying for the role you are happy for us to do an Experian check
