Digital Learning Manager

Overview

Vacancy Information

We have a fantastic opportunity to join the Learning and Development team at Greggs as Digital Learning Manager.

Reporting into the Senior Learning and Development Manager, a great opportunity to join a highly engaged, passionate, and creative team on a 9-month maternity cover secondment.

You will lead the Digital Learning Team to create accessible digital content to support business initiatives, enabling our strategic growth.  You will also lead our group of content authors for The Hub, working cross functionally to ensure news published meets the Greggs brand.  

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Management Bonus Scheme which is worth up to 12.5% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

Vacancy Introduction

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU

What you’ll do

 

• Line Manage a team of four Digital Learning Creators and one Learning & Development Administrator
• Manage the workload planner for all digital learning requests, circa 200 per year
• Provide detailed feedback and sign off on all digital learning content and publish on our LMS.
• Manage module and programme configuration and assignment profiles – ensuring colleagues are assigned the correct training to do their role, as well as access to self-development content
• Work with L&D Leads to ensure that digital content is of a high standard
• Liaise with Subject Matter Experts across the business to remove any barriers to colleague learning
• Challenge and upskill stakeholders to explore different ways of using and delivering digital content
• Work with Retail and Supply teams to make sure colleagues have the time scheduled to complete learning
• Recognise where changes are required in digital content – i.e. policy and procedure changes
• Research and keep up to date with accessibility guidelines, and ensure these are reflected in all digital content
• Manage Hub content calendar and lead fortnightly content author sessions
• Help identify content authors and engage with relevant functions to do this
• Approve content which is routine or pre-authorised and escalate any content requiring further consideration and review to Head of People
• Work with functions to develop understanding of The Hub and appropriate content for sharing through this channel

 

About you

• You will fit right into this role if you have:
• Great People Management skills or prior experience in leading a high performing team
• Ability to work effectively in a fast-paced environment and manage multiple projects
• Outstanding attention to detail, with the ability to provide structured feedback for continuous improvement
• Strong relationship building skills with internal stakeholders at all levels
• Very Strong organisational skills, with the ability to work systematically and logically
• Innovation, creativity and pragmatism to create solutions that really work for our colleagues and customers
• Passion for learning
• Comfort with systems and technology
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We’re hard-working, but above all else we’re family; and it doesn’t matter who you are, where you’re from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We’ll make sure you have the skills and knowledge you need to have a great career with us.