Salary: £10.69 – £10.69

Shift hours: Full Time

To provide the day to day services required to support the Distribution & Logistics functions at GSK Stevenage.  This would include but not be limited to, Goods Inward / Stores functions, movement of consumables (including kanban), and solvents.

Context/Main Issues:

  • Customer & Client Focus: Deliver exceptional customer service to build valuable long-term relationships with customers and clients.
  • Impact and Influence: Communicates to build relationships and interacts appropriately with others.
  • Continuous Improvement: Seeks to continuously raise standards and improve quality of performance and service.
  • Working with others: Works effectively and professionally with others to achieve the desired results. Maintain a good working relationship with colleagues and management; team work is key in this role.
  • Adherence to all company & client policies and procedures, site rules and regulations

Main Assignments:

  • Receive and process incoming goods/items (consumables, solvent) ensuring appropriate receipt, handling, labelling and storage as required and provide timely onward distribution.
  • Ensure that incoming deliveries and paperwork conform to purchase orders and administrative requirements.
  • Ensure that all received items are undamaged and examined appropriately according to safety and security requirements.
  • All inventories are kept within safe, agreed levels as determined by license


  • Operation of computerized databases and systems to ensure that reports are accurate and complete to comply with regulatory and business requirements.
  • Facilitate the provision of data for monthly reports on performance and service delivery
  • Ensure all records are maintained in accordance with compliance guidelines and retention periods are consistent with regulatory and business requirements.
  • Drive and operate departmental and company vehicles as required once trained and competency checks undertaken
  • Operate equipment (x-ray inspection machines, mechanical handling equipment, fork lift etc) according to instructions, training and procedures.
  • Ensure regular checks of the equipment and machines used during the working day.  Any faults/defects to be reported to Line Manager
  • To report any non-conformances, delays to Line Manager
  • Liaise on a daily basis with other members of the D&L team
  • Work to GxP practices where applicable
  • To attend training sessions appertaining to the post and ensure this training is documented in your training file.
  • To maintain own training file ensuring any training requirements relevant to the role are current or requested for refreshed as necessary.
  • Actively participate in team huddles/comm-cell meetings and proactively report customer and process feedback (VOC/VOP).
  • To maintain a clean and tidy area at all times
  • Carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate service excellence
  • Complete any Helpdesk requests within the set time frames
  • Demonstrate a high standard of personal hygiene, appearance, ensuring the company uniform issued is worn at all times
  • Adhere to all company & client policies, procedures, site rules and regulations
  • Comply with all company & client procedures relating to Health & Safety & safe working practices
  • Start work on time and adhere to break times whilst on duty
  • Represent and promote the Company wherever possible
  • Provide support and cover for all departmental operations as required and to other departments as requested and reasonable
  • To perform other reasonable duties as deemed necessary
  • Complete monthly inspections of all areas of responsibility.
  • Identify areas for improvement within site and escalate appropriately
  • Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.
  • To deliver a consistent level of service, within the company’s standards, to the contract specification and agreed performance, qualitative and financial targets
  • During the course of his/her duties the post holder may have access to, or witness confidential information, which must NOT be divulged to any unauthorised person at any time.
  • General good health / fitness consistent with ability to perform all of the above functions
  • Stores, supply chain and logistics experience ideally within a pharmaceutical industry


  • Good basic education
  • Ability to communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
  • Reasonable level of computer literacy. (knowledge of Microsoft Office software or software packages used would be an advantage)
  • Self-motivated and able to work with minimal supervision and able to work under pressure to balance conflicting deadlines
  • Strong team player with a flexible approach and experience in a high-quality customer service operation
  • Service orientated attitude combined with innovative thinking
  • Able to complete relevant paperwork according to principles of Good Documentation Practice


  • A basic knowledge of COSHH, IOSH, Health and Safety requirements within a logistics environment
  • A clean UK driving license
  • Experience of using hand-held scanning devices.
  • A demonstrable knowledge of Safety, Health and Environmental legislation
  • Good written and oral communication skills
  • Strong team player and a ‘can do’ attitude
  • Ability to train new staff and to give guidance to team members
  • Experience within a customer-facing environment


  • Growth, Client & Customer Satisfaction / Quality of Services provided
  • Rigorous management of results
  • Commercial Awareness
  • Employee Engagement
  • Learning & Development

Reference: SDX/TP/186305/73801

Location: GSK Stevenage, England