Salary: €50000 – €52000

Shift hours: Part Time

  • To provide strategic leadership to the site & contract in order to deliver significant business growth. 

  • Be a Building Ambassador for Vested behaviour within the site and ensure that Vested behaviours are displayed by all members of the team. 

  • Operations Transport Lead 

  • Main support, Point of contact and escalation for Bus App, Bus Routes. and over all delivery of Employee experience in relation to Dublin Transport dublintransport@microsoft.com  

  • Point of escalation and issue resolution for all issues on site. 

  • Pro-actively develop and build the client relationships at site. 

  • To implement and maintain business improvement, process standardisation and improvement in all areas. 

  • Jointly responsible with line manager for delivery of business targets and maximising the profitability of the contract and deliver the required results. 

  • Liaison and co-ordination with Sodexo On-Site Service Discipline management and operational teams. 

  • Lead,  co-ordinate and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality. 

  • Support the management team in the development of Site strategy in line with current and emerging client needs. 

  • Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution. 

  • Ensure consistent and effective governance at site vs agreed Vested criteria. 


  • Safety and Compliance of customer, team and assets 

  • Develop strong relationships with day to day clients 

  • Leadership and people management  – engaged teams 

  • Continually look to implement new initiatives within operations demonstrating forward moving business innovations to clients 

  • Role model Vested behaviours to improve engagement & success 

  • Provide support to HOD’s to develop their teams, encouraging them to develop innovations to the business 

  • Pioneer the use of best practice site management 

  • Identify strengths and areas for improvement and develop structured action plans 

  • Build strong understanding of service offers within Sodexo drawing upon Service Operations if needed and working with site leads to mobilise service solutions to our clients 

  • Ensure all site adhere to Vested contractual obligations for review/governance meetings 

  • Monitor KPI reporting, reviewing contents of client meetings and deal effectively with any underperformance including staff 

  • Ensure a positive level of employee engagement across the team 

  • Proactively assist line manager with management and application of the Sodexo, and Vested processes 

  • Ensure that all aspects of the business are conducted in accordance with ALL relevant statutory requirements and codes of practice 

  • Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number the necessary resource and structures are in place at all sites within cluster to meet business needs 

rigorous management of results and compliance to commercial terms 

  • Raise tickets with Spanish Point when usual troubleshooting steps don’t work  

  • Share Canvas App and add members to Security Group on IDWeb  

  • Become familiar with the depot and the build relationships with owner of Executive Express and drivers   

  • Make changes to the app, times, routes and how to extract data   

  • Work on Heatmaps and analysing potential changes to routes to reflect demand or concentrations of employees.   

  • Collate Employee feedback as points of discussion about the future of the service  

  • Make suggestions on how service can be streamlined, improved or enhanced  

  • Be part of the Bus Electrification Project and Delivery- join calls and understand the project end to end. 


  • Proven experience in managing medium to Large sites, multi-disciplined across building diverse teams 

  • Experience of Soft FM Services ( Grounds & Cleaning) 

  • Exceptional client relationship management skills 

  • Development of commercially viable solutions based on rigorous techniques to understand client and contractual needs 

  • Manage multiple workloads and shifting priorities 

  • Ability to interpret and utilise complex and varied financial and commercial information 

  • Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels 

  • Achieve set, standards and operate to performance criteria; for example health and safety, hygiene 

  • Self-motivated and able to work on own initiative within a team environment 

  • Proven track record of initiating & leading demanding business change programmes 

  • Excellent communication, negotiating, influencing and facilitating skills 

  • Challenges the status Quo, innovative, willingness with a ‘can do & improve’ attitude 



  • Facilities, Engineering, Technical or business qualification 

  • Experience in FM for large Blue-Chip company 


Other info 

  • To attend meetings and training course as requested 

  • This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.  It does not attempt to detail every activity.  Specific task and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable tasks, as requested by the line manager in order to meet the operational needs of the business. 

Reference: SDX/TP/RF7723/CSROI

Location: Microsoft Dublin, Ireland

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