Overview

Salary: £40,000 plus bonus & benefits

Shift hours: Full Time

An excellent opportunity has become available for an experienced Food Services Operations Manager to join our team in Wythenshawe Hospital.  In this role you will look after the provision of food service for patients, staff, and visitors onsite as well as ensuring the standard of food throughout the services is achieving client expectations. The emphasis will be based on food delivery and quality of patient catering at ward level. You will be an excellent communicator wanting to build and maintain strong working relationships. This person will oversee Patient Dining and Retail, reporting directly into the Senior Services Manager. If you thrive on a challenge and have the resilience to cover multiple projects, this could be perfect for you!

You should have a proven track record in Facilities Management support services and experience within a patient dining setting would be advantageous. You should also be an experienced leader with excellent stakeholder management, great customer service and influencing skills.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

  • To work collectively with the Finance team to deliver budgeted profit and turnover for services and accounts
  • Responsible for ensuring compliance of own team with all Company and Trust policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance
  • Ensure achievement of high levels of client and service user satisfaction and monitor these on a regular basis.
  • Responsible for the recruitment and management of direct reports. This will include responsibility for their development which will include health & safety, communication of shared goals and ensuring that effective performance development reviews (PDRs) take place.
  • Responsible for ensuring that effective and consistent management is applied by your management and supervisory team to all staff within area of responsibility. This will include managing staff in line with the appropriate policies in relation to issues including conduct, performance, absence, grievance, fair treatment, pay progression, leave and all other HR policies.
  • Ensure that there is effective two-way communication to all levels of staff within area. This will include ensuring that team briefings take place and that Company and Trust objectives, and values are communicated.
  • Ensure that health and safety standards are understood and delivered across all of hospital operations. This must include any agency staff and all employees from their first date working on site.
  • Contribute to strategic discussions as part of the senior site management team sharing ideas and best practice to improve site performance. Implementing new policies and procedures which have been discussed and agreed with colleagues.
  • Bring innovative commercial ideas and practices into the organisation, by analysing and comparing a range of options. Work closely with regional support (Marketing, BIGS) to continuously improve services provided.
  • Management of 3rd party contractors used on site and ensuring that a quality and value for money service is provided. This will include the supply of any agency labour used and ensuring that the suppliers comply with all Company and Trust requirements.
  • Contract compliance and being accountable for delivering services to the contract and service specification in an efficient manner.
  • Demonstrate a focus on contract retention using the “Clients for Life” principles.
  • Accountability for escalating potential risks identified as appropriate. These risks may be operational, related to knowledge and people, financial, compliance or risks to the Company reputation.
  • Responsibility for succession planning and workforce planning within zonal area ensuring that adequate management cover is provided in own absence and in the absence of other members of the management and supervisory team.

 

  • Strong operational background in the support services, facilities management, leisure, retail sectors, (or related), ideally with exposure to the healthcare market.
  • An experienced leader and developer of teams, who is effective directing others
  • Experience in a hospital environment
  • Knowledge of food hygiene issues
  • The ideal candidate will have experience of 1-2 years of managing diets within a patient environment
  • Strong understanding of Microsoft Excel and general IT systems
  • Willingness to get involved and offer a flexible approach to working

Reference: SDX/TP/RF7231/HC

Location: Wythenshawe, Manchester, England