Overview

Salary: £10.41 per hour

Shift hours: Full Time

We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co-ordinators are the ‘heartbeat’ of this service as the main point of contact for our clients, families and local communities.

You will support clients and families, offering specialist advice and guidance during, what is often, a difficult time for them. They place their complete trust and confidence in us and our Funeral Co-ordinators recognise that we only have one opportunity to deliver a faultless final tribute.  

You will also need to demonstrate the same professionalism when advising on other services, such as pre-payment plans and masonry.

We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!

Whilst previous experience of Funerals would be desirable, this isn’t essential; we’re more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager.

  • Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
  • When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client’s wishes and instructions
  • Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
  • Provide information about after-care services, such as our bereavement support groups
  • To be responsible for the overall standard, service and compliance of the branch
  • Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
  • Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives
  • Great communication and interpersonal skills
  • Professional and empathetic approach
  • Previous administration experience
  • IT literacy
  • Ability to organise and prioritise own workload
  • Attention to detail (in work, as well as own conduct and presentation)
  • Comfortable with lone-working
  • Good knowledge of the branch’s local area
  • Flexible to travel to other locations (as required)

Reference: 10013810

Location: 45/47 Westwood Avenue, Lowestoft