Salary: £19,000 – £24,000 per annum

Shift hours: Full Time

We have a fantastic opportunity for Helpdesk Advisors to join our team supporting our client in Belfast, Northern Ireland. This role will support our customers and suppliers ensuring a prompt, professional and efficient service is delivered.


  • To accurately record details of the caller, problem and severity and ensure that the Maintenance Team are aware of situations which could develop in to serious issues.  
  • To respond quickly and efficiently to incoming telephone, email messages in line with client service level agreements. 
  • To maintain a high level of accuracy when obtaining and inputting information. 
  • Ensure all calls to the Help Desk are received, recorded, acted on and followed through to completion in a timely manner. 
  • Monitor Planned and Reactive Maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.  

A full list of responsibilities can be found in the attached job description

  • Experienced in the use of CAFM / CMMS systems (Preferably QFM) 
  • Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.  
  • Proven experience in managing supply chain/contractor performance 
  • Competent in the use of Microsoft Office tools (Outlook, Word, Excel, MS Project, PowerPoint etc.) 

Reference: SDX/TP/RF6179/GA

Location: Belfast, Northern Ireland