Overview
Location: 1 Finsbury Circus, London, EC2M 7EB
Salary: Up to £43,000
Role: Hospitality Manager – Leading Law Firm
Hours: Monday to Friday
Salary: £43.2k – Overtime available @ time and half for events
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance.
- Discounts available from HAPI app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Hospitality Manager who strives to exceed expectations at every turn.
BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
- Leading from the front, you’ll manage a dedicated hospitality team, overseeing operations across 30 high-profile meeting rooms and elegant event spaces
- From intimate client meetings to gatherings of up to 200 guests, you’ll coordinate every detail to ensure perfection
- Lead and manage the hospitality team, including hiring, training, and performance evaluations.
- Work closely with the Head Chef, and attend weekly meetings with the Events Team to ensure flawless service delivery and smooth operations
- Take charge of administrative responsibilities, including managing large volumes of email correspondence and creating event quotes
- Maintain impeccable hygiene, safety, and service standards at all times
- Foster a positive and productive work environment, promoting teamwork and professional development.
- Support with Implementing strategies to enhance guest satisfaction and loyalty.
- Address and resolve guest complaints and feedback promptly and professionally.
- Monitor and analyse guest feedback to identify areas for improvement.
- Oversee daily operations of all hospitality services, including front desk, food and beverage, and event planning.
- Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
- Ability to display a real passion for food and customer service.
- Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
- Excellent communication and customer service skills.
- Strategic thinking and the ability to work on own initiative,.
- Financially and commercially astute.
- Intermediate Food Hygiene Certificate or above.
- Proficiency in hospitality management software and tools.
