IT Capacity, Availability & Performance Manager

Full time (34.5 hours)

Flexible – we are open to a conversation about how you work these hours
Location: Split between home and our London office (Vauxhall)

Salary: £52,500 to £57,500 + benefits

Are you an experienced IT professional with a wide breath of exposure across Microsoft based technology systems?  Do you have prior experience of capacity and availability management on both on-premises and cloud environments? Have you experience of cloud cost optimisation? If so, we would like to speak to you.

At Macmillan Cancer Support our ambition is to reach the 2.5 million people currently living with cancer in the UK. We can only achieve this goal with quality IT Systems at the core of our business. This is where your role will be pivotal.

About the role

At Macmillan we are passionate about what we do. For our colleagues to continue to do the important work they do, we need confidence that our systems remain available and performing to expected levels. This is where you come in. We have created  a new role with the IT Operations division which is responsible for monitoring our systems for capacity, availability, and performance risks. Your role will be pivotal in assuring that colleagues can work efficiently and with minimal problems.   

The role has a broad scope and will see you involved in supporting the incident management team and cloud cost management in addition to proactive capacity and availability management.  

The role is a hybrid one operating between home and our London office and may involve some out of hours work and travel to other Macmillan sites in the UK.

About You

You will have worked extensively with the Microsoft technology stack and have prior experience of IT Capacity & Availability Management. You may have come from a technical background and moved into Capacity/Availability management. You will be familiar with on-prem and cloud Microsoft technologies (Azure/M365/D365) and have a strong understanding of resource cost management. You will also be familiar with reporting and analysis tools such as Microsoft Power BI and monitoring and alerting tools. 

About us

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

We will invest in you through our commitment to actively develop you. We offer excellent benefits including private medical insurance, life assurance, pension, childcare vouchers, generous leave and interest free loans for season ticket and gym membership and flexible working.

Recruitment Process

The application deadline is 05 Feb 2023, with virtual interviews taking place on soon after this.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application and interview process, please contact our Talent Acquisition Adviser, Mia Andrews on MAndrews@macmillan.org.uk for advice and recruitment adjustments, or indeed anything else regarding your application.

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