Overview

Salary: £11.50 – £11.50

Shift hours: Full Time

About the Role

Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity for an Airport Lounge Host to join us at

With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.

You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and brining families together!

You must be able to provide 5 years working history, and 5 years address.

Sodexo reserves the right to close this advert early, if we are in receipt of a high number of applications.

A few things about you

Your excellent attention to detail, and good communication skills will ensure that you’ll become an invaluable part of our team.

You’ll also have excellent organisational skills and love to provide service with a smile.

If you are a self-motivated individual, who can work on their own as well as in a team, and have experience in hospitality, we would love to hear from you!

To provide excellent customer service from the preparation, presentation and service of food and beverages to the Emirates Lounge customers satisfaction.

 

A. Start of shift:

 

Set the bars, ensure the condiments, glasses, cups etc are neatly arranged.

Ensure all food and beverages are displayed according to specification.

Ensure the coffee machine is ready to use.

Check on the left over wine/liquer/champagne bottles; those containing less than ¼ need to be replaced with new bottles.

Water the plants and update the newspaper and magazine displays.

Load service counters as and when directed and to ensure sufficient supplies throughout the service period.

Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.

Assist the chef with some food preparations for example fruit plates, cheese boards etc.

 

 

B. During the shift, and after Lounge operating hours:

 

Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.

Ensure the dining area is adequately stocked during service times.

Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.

Ensure all food and beverages are displayed according to specifications and replenished as necessary.

Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.

Build rapport and interact with customers.

Report any customer feedback (complaints and compliments) and take some remedial action, if possible.

Liaise with, and assist chef on duty and Emirates lounge team, as required.

Maintain lounge cleanliness during lounge operating hours.

Empty waste bins, as necessary. Wipe clean and or replace bin liners.

Handle coffee machine cleaning process after the lounge closes.

Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.

Vacuum the carpets to remove all obvious soil, dirt and crumbs.

Sweep and mop the tiled areas.

Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.

 

Reference: SDX/TP/1208812/98764

Location: Gatwick Airport, United Kingdom

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