35 hours per week to support department operating hours on a fixed term contract for 12 months.


£19,838 Per Annum

Closing Date:

Sat, 19 Nov 2022

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleague say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Job Description:

We are looking for a motivated individual to join the Customer Delivery team.

Your role will be to assist with the administration of customer data on both savings and mortgage accounts. The role will involve working closely as a team and individually to deal with customer requests on their accounts.

What You'll Be Doing

  • Responsible for the timely and accurate submissions of daily statistics and work volumes

  • Identify any errors or issues from checks to continually review the processes to ensure a first class service to our customers

  • Provide expertise that aligns with maintaining the accuracy of the customer database and be responsible for sharing your expertise with the team by providing support, guidance and training

  • Stay up to date with regulation requirements, data protection, financial crime, treating customers fairly and the implementation of the Disaster Recovery Plan

  • Occasional outbound calling to customers to chase information and resolve queries to process the task within timescales

  • Ensure communication both written and verbal is delivered accurately and in conjunction with the Society’s style guide and department policy/procedures

What You'll Bring

We are looking for individuals who are highly organised and are able to adapt their workload to ensure all work is achieved on time.

The successful individual will be able to work well as part of a team and also as an individual using their own initiative to make decisions. You will have effective listening skills, using this to interpret customer and business requests. You will also have experience following procedures and policies.

We are looking for an individual with a willingness to learn and proactively manage their own development. Knowledge around financial services is desirable.

We care about our colleagues. So we treat each other like the complex and diverse individuals we are.

Work here is never one-size-fits-all, it flexes around your strengths and needs,

Everyone is held accountable for achieving our common purpose. The aim is for all of us to do better work, have a better life and enjoy a better balance between the two.

£19838 plus benefits

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