Job Title: Quality Manager
Reporting to: Head of Quality Assurance & Inspections
Location: Homebased with national travel on a regular basis
At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide a safe and stimulating environment for adults and young people.
To ensure Salutem locations meet and exceed regulatory, statutory, and organisational standards, through robust quality assurance systems.
Working in collaboration with the Registered Manager's, Principals/Heads and senior teams and reporting into the Head of Quality Assurance & Inspections you will be responsible for ensuring they are familiar with the correct and current regulatory national standards in relation to each location, overseeing progress on regulatory recommendations and requirements to ensure each location is working to the highest standards
- Responsible for the development and ongoing maintenance of robust quality management systems ensuring the company’s statutory duties are fulfilled and exceeded. Ensure systems and services are monitored and reviewed to continually improve quality and outcomes for the adults we care for.
- To provide specialist advice and guidance to staff who are working with complex and demanding cases and provide a consultation role on practice issues for staff and managers
- Engage in continuous improvement activities to ensure policies and procedures always reflect signs of safety/strengths based approaches and best practice.
- Learning from operational practice is captured and used to inform future service developments.
- To improve locations to individuals to provide positive outcomes, develop the workforce through sharing best practice initiatives and quality assurance measures and to promote a continuous improvement and learning culture within Salutem Services.
- Applying knowledge from The Care Act 2014, The H&S at Work Act 1974 and all relevant legislation and best practice across the sector.
- Driving forward quality projects, based on best practice and in conjunction with relevant internal and external stakeholders to achieve outstanding and excellence.
- Own the governance of practice, quality processes and outcomes for locations within the group for designated and agreed allocated services.
- Supports locations in achieving outstanding ratings for regulatory compliance.
- Ensures the development of quality improvement initiatives both nationally, regionally and within specific and agreed locations.
- Supports locations that are assessed as requiring improvements against regulatory standards and requirements.
- Provides a quality and compliance audit role in Adult Services and Supported Living Settings.
- Leads on an area of strategic practice for the group in supporting development and implementation of the same by engaging key group members across services.
- To identify and build on current best practice to provide concise and up to date advice to Regional Directors, Service Managers, Deputy Managers / Team Leaders.
- To embed and be a verifier to the principles and practices of quality assurance framework
- Support the roll out of systems and processes across the group to enable identification of areas of development and embed the development of such systems including Nourish, itrent, MyHippo and any new systems that support services to achieve compliance and outstanding outcomes against standards and for people we support.
- To provide an audit role of compliance with standard operating policies and procedures.
- To attend meetings with Regional Management Teams and provide updates on themes, trends and to update on quality work
- To assist senior Managers with severely underperforming locations identified following internal quality inspections or regulatory inspections
- To undertake thorough investigations into complex care related complaints and support the senior operational managers by identifying problem areas and make recommendations for improvement
- To report to the Head of Quality Assurance & Inspections any continual failure to implement and/or action service improvements plans.
- To understand the particular drivers and issues relating to the relevant external Regulatory authorities i.e. CQC, Ofsted and CSSIW and apply these to daily work and processes.
- To provide on-site advice and if necessary training to services as agreed as part of any improvement plan.
- To establish action learning sets for Service Management teams and others to improve their competence, confidence and working practices.
- To keep up to date with changes to the business and the social practice profession that may impact on the role of Quality Manager.
- To enhance the training function and role of further education in developing a workforce to be reflective and creative.
- Demonstrable evidence of an understanding of the social care and health landscape
- Demonstrates a clear and evidenced understanding and it’s application of the legislation within Social Care and Health and is able to advise and implement compliance with the regulations that fall out of legislation in this area.
- To ensure that the various senior groups: Services Senior Leadership Team; Executive Leadership Team; Audit Committee and ultimately the full Board, are able to discharge their governance responsibilities in respect of safeguarding through the provision of high quality upward reporting, analysis and advice/recommended action.
- Links the legislation and guidance for Health and Social Care across the group and ensures all services meet the regulations as set out across the United Kingdom.
- Ensure that the regulations and guidance regarding the safety of the people we support by ensuring that such guidance and regulations include training and information is achieved and disseminated for example safeguarding children and young people, safeguarding adults, positive risk taking, enablement and engagement and a voice of the people we support.
- To work with the Quality and Governance team to ensure that policies and procedures are up to date, regularly reviewed, accessible to all and to support operations colleagues are able to understand and adhere to both.
- To assist with the promotion of a learning culture in relation best practice by instilling standards and regulations within services
- To ensure regular updates are provided to the Quality Team and colleagues in services about developments in legislation, policy and best practice.
- Demonstrable understanding of the social model of disability and clarity about the input that the group can make to achieving social change.
- Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.
- Takes a leadership perspective with an open outlook and proven track record of working across boundaries.
- Shows confidence in own judgement and capability and demonstrates skills in supporting decision making alongside others.
- Demonstrates they have emotional intelligence and the ability to persuade and lead difficult situations
- Demonstrates a relentless drive towards providing customer service excellence.
- Has a proven track record of driving change.
- Demonstrates excellent written and verbal communication skills.
- Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
- Provides evidence of effective IT skills particularly Microsoft Office and Excel
- Has a proven, extensive experience of working in a social care or health setting, within Residential and Supported Living settings.
- Demonstrates a commitment to ongoing personal development
- This is an outline of the post holder’s key duties and responsibilities. It is not intended as an exhaustive list and may change according to service needs, following discussion with the post holder.