Overview
Receptionist – Fort Worth
Our Incora Story is really taking off – we’d love you to join us for the journey.
We are currently seeking an exceptional customer service professional to join us as a Receptionist.
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
The Receptionist is accountable for presenting a welcoming face and voice of Incora to all levels of contacts, including customers, guests, business partners and inter-company personnel, and serving as a pivotal base for vital business communications. It is required that all responsibilities be performed consistently with attentiveness and proficiency, offering a sense of urgency for priority matters and personnel. Also, as a highly visible and trusted role, the position requires an ethical and professional demeanor, handling all responsibilities with appropriate confidentiality, tact and diplomacy.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
· Courage Take ownership for issues and problems.
· Collaboration Share knowledge and experience with others
· Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
· We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
- Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
- Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
- Full-Time Exempt employees are part of Incora’s Flextime policy, as well as 80 hours of Exempt Sick time.
- Family friendly policies such as 2 weeks paid parental leave.
- We believe every little helps by offering a generous discount portal only available to Incora employees vis Perk spot.
- Employer paid Group Life Insurance at 1x salary, STD, and LTD.
- Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
- Incora offers a 401K plan with company match.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
Accountability and Scope: The Receptionist is responsible for managing the front reception area, guests, visitors and activities with a strong knowledge of Incora business relationships, products, services, policies and contacts. The position requires a sense of pride and ownership in all essential duties listed below.
Essential Job Duties and Responsibilities:
- Manage computerized multi-line telephone system, receiving and connecting domestic and international calls to appropriate personnel or locations
- Direct calls, keeping in policy with specific call-routing procedures and requests, inside or outside of the area
- Manage voicemails and respond/direct in a prompt manner
- Greet, accommodate, and coordinate Incora guests in an efficient and welcoming manner
- Manage the receipt and distribution of incoming mail, as well as outgoing mail administration, including international and overnight packaging, and postage meter set up and usage
- Distribute incoming faxes from Sales and any main fax to correct salesperson or location. Scan or copy documents from various departments as needed
- Update and maintain company-contact reference lists (i.e., extension and mobile phone listings for applicable personnel and locations)
- Manage the employee and visitor security badge program, policies, and supplies
- Provide additional ad hoc administrative assistance for Human Resources and various other departments (i.e., Sales, Purchasing, etc.) as needed
- Maintain the reception area and desk in a clean and organized manner
- Maintain all office equipment and office supplies for HQ, as necessary
- Monitor common area security cameras, raise any potential issues to supervisor
- Replenish breakroom/office common areas
- Train backup receptionist to full competency in all essential duties of the job
- Seek and offer process improvement recommendations to benefit the efficiency of the job, as necessary
- Support additional admin, as necessary
- Update and maintain Receptionist Work Instructions, as necessary
- Attend all Company sponsored training or meetings, as requested
About You:
Education: High School Diploma or GED is required
Qualifications and Experience:
- Demonstrated ability to efficiently manage reception area and a computerized, multi-line telephone system with competency
- Demonstrated ability to interact well with all levels of personnel, customers and business partners in a friendly and accommodating manner
- Demonstrated ability to perform administrative tasks in a confidential and professional manner
- Demonstrated ability to remain calm and respectful while defusing tension and accommodating needs, as necessary
- Previous Customer Service experience is preferred
- Ability to manage multiple tasks accurately, while meeting priorities and deadlines
- Ability to be reliable and consistent in attendance and work performance
- Ability to learn and use the main telephone system with maximum efficiency
- Strong computer-based competency, including Microsoft Suite applications (i.e., Word, Outlook, PowerPoint, and Excel) is required
Competencies and Behaviors:
- Action Oriented: Ability to be self-directed and self-auditing in all functions of the processes and procedures of the job and respond with urgency to all priority requests.
- Communication/Relationship/Liason: Communicate frequently with department manager and coordinating calls for all levels of personnel and locations (including international business partners), customers and guests; must have ability to communicate clearly and in a professional manner.
- Direction Received: Minimal supervision given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the Department Manager, as required.
- Discretion/Latitude/Decision Quality: Approved discretion and decision making may be necessary for standard, established procedures and work instructions used to perform this job.
- Drive for Results: Ability to consistently meet or exceed position goals and objectives accurately and efficiently and to finish assigned tasks or projects on time, seeking opportunities for beneficial process improvements.
- Error Impact: Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete assignments as required, which may result in serious delays to important communications and schedules, and/or lead to a lack of confidence in job competency.
- Knowledge/Methods/Processes: Strong knowledge of telephone answering protocol and use of the multi-line, high volume telephone system; strong working-knowledge and use of the postage meter system, front desk video display system and basic office equipment; general and basic knowledge of office administration tasks and procedures is required, including typing, filing and strong competency in e-mail, word processing, and electronic calendars.
- Mathmatical Skills: Basic math skills are required, with proficient use of a calculator.
- Problem Solving: Ability to solve basic problems following established policies and procedures; more difficult problems or challenges should be escalated to Department Manager for additional direction.
- Reasoning Ability: Ability to apply common sense understanding and instruction to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations.
- Systems/Resources: Ability to learn to utilize the internal systems and resources as a critical aspect of accessing necessary information and communicating; systems include Incora Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems.
- Written/Oral Skills: Ability to read, write and speak concisely in English; basic memo and letter writing skills may be required.
Essential Values:
- Customer Focus: Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence
- Ethics and Values: Maintains high level of professionalism and business ethics, in line with Incora values; Code of Conduct Polices and all local, State and Federal laws
- Integrity and Trust: Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Incora employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable
- Teamwork: Fosters an open environment and encourages employees to work together cohesively
- Time Management: Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency
