Salary: £24,234 per year rising to £24,408 after completing three years and probation

Job Title: Refuge Support Worker – Domestic Abuse (Female Applicants Only)
Reporting to: Team Manager/Senior Support Worker
Contract: Permanent, Full time
Interview Date: TBC

About the Service/Department
These are multiple refuges for women (aged 16+) and their children who are at risk of Domestic Abuse. The refuges provide advice, advocacy, housing related support and signposting to other specialist community and statutory services as necessary.

About the role
To provide support, advice and assistance to women & children who have or may have experienced domestic abuse by accessing our service to enable and enhance each client’s quality of life by promoting / maintaining independent living for themselves and any dependants they may have.

Some other main responsibilities of the role include:

  • To encourage and promote a multi-agency approach of working to ensure the needs of the clients are met to a high quality which will include partnership working within all aspects of service provision included when relevant, support planning and maintain contact with the various communities and statutory and voluntary organisations
  • To Adhere to all standards of Accommodation Based Service Specification and the Quality Assessment Framework conditions, including, service delivery, completing all monitoring and relevant reports, case files and following all policy and procedures
  • To ensure the health and safety of the property, maintenance, rent/charges collection, arrears control, and voids control, are kept according to policy, across the service

About you

  • Demonstrable experience of working with vulnerable people
  • Ability to assist key-workers in the support planning & risk assessment process
  • Experience of supporting and motivating service users towards their goals
  • An understanding of the issues women who have experienced domestic abuse face, particularly in relation to homelessness, income, benefits, training/education, offending behaviour, substance misuse, leisure & employment, leaving care and housing
  • Knowledge and understanding of the health, safety & security issues in an accommodation based service
  • Knowledge & understanding of the formal reporting & recording procedures in an accommodation-based support service
  • A basic knowledge of housing management including maintenance, repairs, & rent collection
  • Willingness to work flexible hours to accommodate person centred support work
  • Able to use computer provider systems and MS Office, to record and report against client data accurately and to a high standard
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately
  • Section 7(2) b & e of the Sex Discrimination Act 1975 apply to this position – (Only Female applicants Please)

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

  • Holiday allowance of 25days/195hours per annum plus 8days/62.4hours public holidays (pro rata)
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About Hestia

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Please note
If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities within Hestia.

We welcome application from individuals from all backgrounds, but particularly encourage applications from individuals from Black heritage or Brown (Asian) heritage backgrounds, due to identified underrepresented of these groups at our senior operational levels.

Guaranteed interview scheme

Hestia operates a guaranteed interview scheme for all applicants with disabilities (including long term health conditions) who meet the minimum criteria for this role

How to apply
Please click apply at the top of the vacancy page to begin your application.

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