Overview
Job Description
Renishaw is a FTSE 250 manufacturing company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 counties and employ a workforce of over 5000 people.
We are excited to announce an opening for a Sales Coordinator within our EMEA Services & Distribution team. This role offers a unique and rewarding opportunity to work with a dynamic and fun team, supporting a diverse range of customers both internally and across Europe, the Middle East, and Africa.
Responsibilities
-
Order Processing: Handle tasks such as adding, amending, redating, and cancelling orders. Proactively progress orders, coordinate customer orders, and manually release invoices and raise manual purchase orders.
-
Returns Management: Efficiently manage the return of goods from customers.
-
Warehouse Coordination: Collaborate with the warehouse team to ensure timely picking, packing, and shipping of orders, including any necessary stock transfers.
-
Manufacturing Collaboration: Work with MSD Sales to understand product delays and request lead times.
-
Customer Complaints: Accurately administer customer complaints.
-
Customer Relations: Maintain strong working relationships with customers and understand their working practices whenever possible.
-
Internal Liaison: Communicate with Sales Managers and relevant departments within Renishaw to meet the needs of both customers and the company.
-
Process Improvement: Actively participate in continuous process improvement by identifying areas for enhancement, taking ownership of improvements, and implementing them promptly.
Materials Control
-
Coordinating the supply process between manufacturing and customers
-
Enhancing delivery performance by aligning customer requirements with production capabilities.
-
Facilitating communication between Sales Coordinators and manufacturing to address customer-related issues.
-
Executing MRP and EDI format processes, and utilizing the Order Alert report to ensure supplier purchase order schedules align with the SAGE ERP platform.
Key requirements
-
Proficient in PC skills, including Sage Line 500, Dynamics 365, CRM, and other relevant review applications.
-
Strong communication skills for effective interaction with colleagues and customers.
-
High attention to detail is essential.
-
A minimum of 4 GCSEs (or equivalent) at grades A to C is desirable.
Person specification
The successful applicant will be highly organised and motivated with a positive attitude. They will have excellent communication skills, both written and verbal, and be a real team player. As the successful individual will be representing Renishaw, a service-orientated pro-active approach is essential to ensure the requirements of customers, both internal and external, are dealt with efficiently and effectively. Covering the work of colleagues whenever they are absent will also be required as necessary.
Benefits
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter & York sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Please click here for further information about our benefits.
At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com.
Please click here for further information about diversity and inclusion at Renishaw.
Employment Type:
Permanent
Time Type:
Full time
Requisition Number:
R7463 Sales Co-ordinator (Open)
Location:
