Salary: Competitive Salary

Shift hours: Permanent

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

We now have an exciting opportunity for a Service Desk Operative. This is a position in a fast-paced environment and will require excellent task management and people skills. Our Time is a major WFM project, rolling out a time and attendance system across the majority of the Compass Group sites. You will ensure that you deal with issues and problems efficiently and effectively. There will be interaction with multiple stakeholders and departments so clear communication will be crucial.  

If you are someone who enjoys working to high standards, developing teams and process, this role is could be a great opportunity for you. This role will be primarily based in Parklands, Birmingham with provision for some working from home.

As a Service Desk Operator, you will take responsibility for:

  • Managing all incoming issues via the online portal and all other recognised forms of communication.
  • Ensuring accurate collection of information and communication with subject matter experts for resolution 
  • Develop process to improve the operation of the team and deliver efficient and effective responses to the end users 
  • Liaise with other function service desks to ensure timely transfer of information.   

Key Responsibilities  

  • Maintain service levels to deliver key SLA’s 
  • Provide a consistent, professional face for the programme 
  • Work with cross-functional teams to ensure issues are accurately identified and resolved  
  • Identify and escalate any risks and issues where appropriate 
  • Cross training/knowledge share across the in-house System Administration function 
  • Support communication with sites and sectors 

Experience & Qualifications 

  • Experience of working on a high volume, solution focused service desk   
  • Workforce Management or HR experience beneficial 
  • Operational experience  
  • Highly polished and driven for excellence 
  • Strong communication abilities  

Personal Qualities 

  • Excellent communication and people skills 
  • You will have an eye for detail, be logical and disciplined 
  • The ability to work under pressure whilst maintaining the highest service levels 

Reference: compass/TP/1526538/118165


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