SeviceNow Adminstrator – Remote

Overview

SeviceNow Adminstrator – Remote

ServiceNow Administrator will be responsible for the development, maintenance, and optimization of the ServiceNow platform. You will be a member of a team of ServiceNow administrators and developers, working closely with cross-functional teams to gather requirements, design solutions, and implement new features that meet business needs. The ServiceNow Administrator will also participate in project meetings, develop reports and dashboards, and train end-users on ServiceNow best practices.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

·         Courage Take ownership for issues and problems.

·         Collaboration Share knowledge and experience with others

·         Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

·         We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora’s Flextime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perk spot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

 About You:

• Design, develop, and maintain ServiceNow applications, modules, workflows, and custom solutions.
• The development and implementation of ServiceNow solutions, ensuring high-quality code and adherence to best practices.
• Manage the ServiceNow platform, including upgrades, patches, and integrations with other systems.
• Collaborate with cross-functional teams to gather requirements, design solutions, and implement new features.
• Develop and maintain documentation, policies, and procedures related to ServiceNow.
• Develop and maintain ServiceNow APIs, web services, and integration points with other enterprise systems.
• Create and manage ServiceNow automation scripts and orchestration workflows.
• Troubleshoot and resolve issues related to ServiceNow applications, workflows, and custom solutions.
• Conduct platform assessments and provide recommendations for improvements.
• Provide technical expertise and support to other IT teams and business stakeholders.
• Design and implement ServiceNow security policies and procedures.
• Develop and maintain reports and dashboards in ServiceNow.
• Train and support end-users in the use of ServiceNow.
• Manage ServiceNow instances, including security and access controls.
• Collaborate with external vendors and consultants to ensure the smooth operation of ServiceNow.
• Maintain and improve ServiceNow CMDB and Asset Management.
• Develop and maintain ServiceNow incident management, change management and problem management processes.
• Communicating to keep users informed about updates and changes
• Provide regular news and marketing information to create awareness of the capabilities and new functionalities offered
• Provide input to support the improvement in maturity of the various ITSM processes (ITIL)
• Provide support for 3rd party integrations

Essential Job Duties and Responsibilities:

• Responsible for delegating workload to the rest of the team
• Successfully plan, execute, monitor, control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades.
• Create and maintain system design and operations documentation.
• Other duties as assigned.

 Education:

• Bachelor's degree in computer science, or a related study, or equivalent experience
• ITIL certification would be useful but not essential
• ServiceNow Certified Systems Administrator.

Qualifications and Experience:

• Languages – JavaScript, HTML, CSS, XML, ITIL
• Demonstrable experience as a Senior/Lead ServiceNow Administrator (7+ years).
• Demonstrable experience as a SME for ITSM module of ServiceNow
• Familiarity with ITAM, HAM, and Integration HUB desirable
• Familiarity with REST, SOAP, UI, SQL, HTML and CSS.
• Familiar with Business Process Management (BPM) / Business Process Design
• Knowledge of XML and structural programming concepts.
• Knowledge of ITIL processes.

Competencies and Behaviors: 

• Experience of effectively managing multiple projects concurrently while maintaining a high level of attention to detail on each project.
• Solid experience as a ServiceNow Administrator.
• Adaptable to change and able to work both independently and as part of a team.
• Strong problem analysis skills to include the use of mathematical concepts to validate results.
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.
• Proficient with Microsoft Office.
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision and provide mentorship