Overview

Stylist – Part Time 12 hours – Amsterdam – 2 month FTC

Amsterdam, The Netherlands

HET ALLSAINTS TEAM

Bij AllSaints vinden wij het belangrijk dat onze klanten zich zelfverzekerd en cool voelen.

Als jij, net als wij, geloofd in de kracht van een geweldige outfit, gaan we graag met je in gesprek.

We zijn een wereldwijd merk dat bestaat uit een zeer diverse mix van getalenteerde mensen in een grote variatie aan verschillende posities binnen AllSaints.

Onze producten zijn in eigen huis ontworpen en gemaakt door een klein aantal leveranciers en ambachtslieden van over de hele wereld, om zo mee te helpen aan een groenere ecosysteem

We zijn een merk/brand dat aan een nieuw en spannend avontuur is begonnen. Wij zijn daarom op zoek naar enthousiaste en gemotiveerde individuen die zich graag bij ons team willen voegen en samen met ons dit avontuur aan willen gaan.

THE ROLE

As an AllSaints Stylist, you are the fundamental link between our products and customers.

The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.

You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.

WHAT WILL I BE DOING?

  • Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
  • You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
  • You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
  • Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
  • You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
  • You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
  • You will greet our customers into our store and tailor your approach to support the purpose of their visit
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
  • Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
  • You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly

WHAT SKILLS DO I NEED?

  • Friendly and attentive; you’ll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
  • Awareness and knowledge of our brand, our style and our brand values – you’ll support and influence your peers and customers alike
  • Can do attitude and lots of enthusiasm – there’s a lot of time spent on interacting with customers and colleagues on our busy shop floors
  • Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
  • Tech savvy; you’ll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • You’ll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator
  • You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

ABOUT THE LOCATION

Our standalone store in Amsterdam has been open since 2013 and usually trades from 12:00pm – 18:00pm (subject to seasonal change). Our team is a diverse and fun bunch. Most of the team members are also multilingual, so we teach each other different languages. So if you want to learn Spanish for example, we got you! Store Location. Approximately a 20 minute journey from Amsterdam Centraal station.

WAAR WE VOOR STAAN

The Customer is the Boss We werken als een trots team om het beste voor onze klanten te krijgen

One Team We werken samen en moedigen anderen aan om hun ideeën te delen

We Do What We Say We Will We kennen onze doelen en we werken met duidelijke resultaten voor ogen

We Are Responsible We zijn ons bewust van onszelf, begrijpen de impact die we hebben op anderen en zijn positief over de toekomst

BENEFITS

  • Hourly pay above the national minimum wage regardless of your age
  • Free AllSaints clothing and footwear for you to wear at work (and yours to keep when you leave us)
  • Fifty percent discount on our collections (capped at £500) for your friends, family or gifting
  • Unlimited access to our training sessions and podcasts every week, including discovering your personality preferences, and career development and CV support
  • Pro-rated annual leave equivalent to 33 days a year
  • Regular team socials
  • Feel great about working for one of the most diverse and responsible brands in the industry, with more women than men on our board, nearly one in five of us identifies as LGBTQ+ and more than one in three of us are BIPOC
  • Access to our refer a friend scheme where you can be rewarded for referring employees to us
  • A great opportunity to make friends for life, who will share similar passions and interests to you
  • Access to our global recognition platform, Nectar. A fantastic way of building connections via regular rewards.
  • Potential to earn more from our team commission scheme

#LI-Onsite

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