Overview

A typical day working as a Trainee Customer Services Coordinator at Tarmac will mean you get to work as part of a team who are responsible for ensuring our customers orders are processed and their queries resolved. You will be a vital part of this team helping to provide the best experience for our customers and smash our sales targets!

Activities may include:

  • Order processing. Using the telephone and IT systems to input orders from customers.​

  • Regular communication with other areas of our business such as the Transport and Operations Teams to understand any issues affecting orders. ​

  • Dealing with queries affecting customer orders. Your role would be to keep customers aware and informed. ​

  • Working collaboratively with the team to build a culture of continuous improvement in our customer service experience. Think teamwork and communication to positively influence how we do what we do! ​

  • Taking pride in all work completed and being determined to succeed​!​​

While learning in your day-to-day role, you will complete the Level 3 Customer Service Specialist qualification, providing you with knowledge and skills to support you in your exciting career. Further details of the qualification can be found here: ​

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-0.

Our people come from a variety of different backgrounds. The following transferable skills and qualifications are beneficial in this role:​

Required qualifications:

  • GCSEs (or equivalent), A-C or numbered equivalent (9-4) including English and Maths.

Skills:

  • Enthusiastic about starting a career in sales .​

  • Be motivated and take pride ​in doing a good job.

  • Good listening and communication skills .​

  • A team player​.

  • Willing to learn and develop.

Salary: Competitive
Location: London, London, England
Job Reference: tarmac/TP/109/2324