Overview
Group Account Controller – Booker Group
As a Group Accounts Controller, you will play a pivotal role in driving the success of our catering sales plan nationally.
You will champion best practices, influence key decision-makers, and ensure the flawless execution of the catering sales plan across your team of Key Account Managers and driving industry leading service levels.
Your leadership skills and core focus on maximising sales and profit will be crucial to achieving our goals and business objectives. With excellent interpersonal and business to business relationship skills, you will be the voice of the customer that helps shape the catering proposition.
- Delivery of the Group Accounts sales & profit budgets, utilising resources and capacity
- Own strategic business objectives that drive excellence across Group Accounts with customer and colleagues
- Lead, develop and coach a team of Key Account Managers, ensuring clear development plans and measurements are in place and teams deliver and exceed against their objectives
- Build long lasting business to business relationships with our key customers
- Champion best practice across all the operational branches to improve the customer experience, satisfaction and maximise growth opportunities
- Influence senior stakeholders within branches, Field and Support centres to ensure the Catering plan is executed
- Act as a key stakeholder in developing the customer experience through central head office relationships
- Represent the ‘voice of the customer’ on behalf of customers into Support functions ensuring we thrive as a customer driven business.
- Provide sponsorship of talent with robust succession plans in place
- Build a culture which recognises the right behaviours, diversity and makes Booker ‘A Place to Get On’.
Experience relevant for this job:
- Successful sales career to date with a core skill set around leading and growing a highly successful sales team.
- Strong understanding of insights and market dynamics within a relevant field (catering sales preferred)
- Previous experience working within multisite customer base with exposure to legal terms and conditions.
- Demonstrate exceptional stakeholder management
- Ability to identify profitable opportunities
- Ability to analyse data to identify opportunities and inform strategy
- Track record of making commercially sound decisions that benefit both the business and the customer.
- Proficiency in Microsoft Office Suite and CRM software
Skills relevant for this role: ·
- Driven: Self-motivated and goal-oriented, with a strong desire to achieve targets
- Communication: Strong verbal and written communication; active listening and clear articulation of ideas.
- Exceptional coaching capability, with a best-in-class motivational style and a people/customer focussed mind set
- Strong, empathetic team leadership experience and a proven developer of talent, an effective coach and an inspiring leader
- Commercial acumen · Emotional Intelligence: Empathy and awareness to navigate customer and colleague challenges
- Resilience: Ability to maintain a positive attitude in challenging situations ·
- Agile: Understand how to change focus quickly, to meet the needs of our business.
- Positive Attitude: Maintain a positive and proactive can-do approach to work and can demonstrate a consistent growth mindset.
- Enthusiasm for and knowledge of the catering industry and commitment to excellence.
- Collaborate/ Influence: The ability to challenge effectively whilst maintaining best cross-functional relationships to achieve common goals.
Shift Hours: 38 hrs per week (Monday to Friday)
Salary: Competitive
