Overview
Customer Assistant Learning – Gyle – Edinburgh, City Of Edinburgh
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Customer Assistant Learning – Gyle
To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.
Working Pattern:
Sunday 09:00-18:00
Wednesday 10:00-18:00
Friday 10:00-18:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Job Description:
Accountabilities:
- Develop remarkable people
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Delivering regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work , with the support of BIG
- 100% accurate execution
- Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
- Build key stakeholder relationships across Centre of Expertise, externally and Region
- Utilise digital tools to manage academy learning capacity
- Drive high performance
- Act as subject matter expert for onboarding and My Welcome
- Support the delivery and completion of Compliance Learning across the region
- Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement
Technical Skills/ Experience:
- Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Adapting to change
- Ability to learn new ways of working quickly and be able to deliver relevant information
- Able to confidently deliver information in a public forum and ensure attendees’ understanding
Key Relationships and Stakeholders
- External Candidates
- Colleagues
- Store Leadership
- Regional People Team
- BIG
