At King’s Business School, our vision aligns with King’s College London’s ambitious goal of changing the world for the better. Our dedicated Student Experience team is committed to creating social and economic value for both business and society. We offer a wide selection of undergraduate and postgraduate programmes (see https://www.kcl.ac.uk/business), with sustainability at the heart of what we do. Join us in our mission to shape the future of education and empower students globally through innovative learning and community experiences.  

 

The Senior Student Experience Officer will be responsible for coordinating and supporting on student experience and student voice initiatives, responding to student feedback and data accordingly to ensure shared priority goals across all key stakeholders. 

Successful candidates will have knowledge of the issues affecting students in Higher Education and a desire to improve the student experience. They will have excellent interpersonal skills, experience of delivering projects and an approach to celebrating student success through leading communications and prize giving events. 

 

This is a full time post, and you will be offered an indefinite contract. This is a hybrid role. The post-holder will need to work at our Strand campus a minimum of 2 days per week. This may vary and increase subject to event delivery requirements. Some event delivery will require in-person, evening work.

 

To be successful in this role, we are looking for candidates to have the following skills and experience: 

 

1.      Excellent time management and organisational skills. 

2.      Able to manage own workload and prioritise tasks in a busy work environment, managing multiple work-streams independently. 

3.      Experience of delivering events on differing scale and prominence. 

4.      Educated to degree level or equivalent, or has relevant work experience within the Higher Education sector. 

5.      Ability to communicate, and present effectively, in an assured manner, with a range of stakeholders, including academic staff. 

6.      Good level of numeracy and analytical skills including experience of evaluating budgets, activities, surveys and using data to improve communications. 

7.      Ability to work on own initiative and as part of a team, being self-motivated and approachable.

 

1.      Strong understanding of the student lifecycle and experience of supporting the student journey  

 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

 

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

 

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

 

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.