Overview
First Class Host – Bristol
First Class Host – Bristol
Join the Journey.
Are you passionate about delivering outstanding customer service? Do you enjoy working in a fast-paced, people-focused environment? If so, CrossCountry is recruiting First Class Hosts to join our dynamic team in Bristol.
What you’ll be doing
As a First Class Host, you will be the face of our service — ensuring our customers receive a warm welcome, excellent service, and a memorable journey every time they travel with us.
You will be serving complimentary refreshments and selling additional items to our First-Class customers, ensuring that you deliver a premium customer experience onboard by maintaining high standards of presentation and professionalism and providing a safe, clean, and welcoming environment.
You may also be asked on occasion to support with providing a high-quality at-seat catering service to our Standard Class customers.
What is in it for you?
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Starting salary: £26,888, rising to £29,192 after successful training (based on a 38-hour week)
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Permanent, full-time position with great career prospects
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Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
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Opportunities to grow within a national transport brand.
What We are Looking For
We are not just hiring for a role — We’re hiring the right people. Here’s what success looks like:
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Excellent people skills – confident, approachable, and great at connecting with customers.
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A flexible approach – you will work shifts, including early mornings, evenings, weekends, and bank holidays.
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A strong team player- work seamlessly with onboard crew and local colleagues
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Well-presented- professional appearance and attitude that reflects our brand.
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Sales and service driven- Ability to work to sales or service targets and deliver consistent results.
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Personality – we want authentic, energetic individuals, not robots!
Location Requirement
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You must live within 1 hour’s commute of Bristol and be able to travel at unsocial hours reliably.
Why Join CrossCountry?
At CrossCountry, we are committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
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Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
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Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
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Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
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75% off travel on other UK rail companies
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Discounted European rail travel after one year.
Application Deadline: Monday 20th October 2025
Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger – making journeys better, one customer at a time.
https://arriva.wd3.myworkdayjobs.com/Careers/job/Bristol-Temple-Meads/First-Class-Host_JR031120/apply
Bristol
BS1 6QS
Permanent
