Overview
Assistant Head Concierge – Hilton London Metropole Hotel
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Annual salary ranging from £31,176 upto £32,800
- Smart uniform provided andlaundered
- Free, healthy and high quality meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Discounted car park
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
An Assistant Head Concierge maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage.
What will I be doing?
As an Assistant Head Concierge, you will maintain an immaculate lobby and ensure consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. An Assistant Head Concierge interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that all our individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
- Maintain public areas and all equipment in immaculate condition
- Communicate with Security regarding any unattended luggage
- Greet all guests in public areas and rooms in a warm manner
What are we looking for?
An Assistant Head Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience in a supervisory role
- The ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal, personal presentation and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A passion for delivering exceptional levels of Guest service
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Exact Location: 225 Edgware Road, London, England, W2 1JU, United Kingdom
