Overview
Improve processes. Drive smarter ways of working. Shape how IRIS evolves.
We’re looking for a practical, detail-focused Business Analyst who enjoys understanding how things work, spotting inefficiencies, and helping teams move towards better, simpler processes.
If you enjoy working closely with stakeholders, breaking down complexity, and supporting projects that introduce automation, AI and new ways of working, this role offers real impact, visibility and variety.
You’ll play a key role across a mix of improvement initiatives – including migrations, automation and operational optimisation – working alongside Project Managers, Business Analysts, third-party partners and technical teams to deliver meaningful change across IRIS.
Why This Role Matters
IRIS is modernising how we work, and your analysis will help determine where and how that change happens.
You’ll help teams understand their current processes, identify what slows them down, and define the improvements needed to deliver faster, more accurate and less manual ways of working. That may involve new workflows, automation opportunities, or supporting migrations to and from internal and external systems.
This is high-impact work that influences colleagues, customers and the future of our operations.
About the Team You’ll Join
You’ll join our Business Analysis team within Change & Transformation – a group of eight BAs and Senior BAs who support major programmes across the business.
You’ll work closely with:
- Stakeholders from multiple departments
- RPA and automation partners
- IT, QA, Change and Project Management teams
It’s a collaborative, supportive environment where clear thinking, curiosity and problem-solving are valued every day.
What You’ll Be Doing
- Map and document current-state processes (as-is) using BPMN or similar techniques
- Run workshops, interviews and discovery sessions to understand how teams operate
- Use data to quantify manual effort, inefficiencies and potential returns on improvement
- Define future-state (to-be) processes that support automation, optimisation and migrations
- Identify automation opportunities alongside third-party RPA partners
- Produce PDDs, SDDs and analysis artefacts that guide technical delivery
- Translate business needs into structured, accurate requirements
- Support UAT activity, prepare test cases, track defects and ensure readiness
- Monitor bot and process performance post-deployment and highlight improvements
- Maintain traceability from requirements through to delivery
- Support stakeholder communication and change management activities
What We’re Looking For
Someone who brings structure, clarity and practical thinking to every project — especially when working with complex processes or challenging stakeholders.
You’ll need:
- Experience mapping, analysing and improving business processes
- A solid understanding of RPA concepts and how automation is delivered end-to-end
- Confidence using Visio, Excel, Confluence, Jira or similar tools
- Experience producing analysis deliverables such as feasibility assessments, RTMs and UAT scripts
- Clear communication skills and the ability to guide discussions and simplify complexity
- Experience working across multiple teams and functions
- Understanding of Agile and Waterfall methods
- The ability to work independently while collaborating effectively with others
Bonus experience:
- BCS Business Analysis certification (or equivalent)
- Lean or Six Sigma certification
- Exposure to UiPath, Blue Prism or similar platforms
- Understanding of PRINCE2, PMP or other project frameworks
What You’ll Gain
- A key role in shaping IRIS’ automation and migration roadmap
- Opportunities to influence how teams across the business operate
- Support from experienced BAs who share knowledge openly
- A varied mix of projects across transformation, product and process improvement
- A role where structured thinking, curiosity and real problem-solving are recognised and valued
Our Application Process
We like to keep things simple, transparent, and fair:
1️⃣ Apply online
Send your CV and a few details. No long forms.
2️⃣ Initial Interview (plus Online Assessments)
- A chat with our Talent team.
- Two short assessments:
- CCAT (15-minute timed test).
- EPP (untimed personality questionnaire).
3️⃣ Scenario-based interview with our Change & Transformation team (MS Teams)
You’ll receive three scenario questions in advance and present your approach during the interview.
4️⃣ Competency-based interview with our Change Management team (MS Teams)
A deeper discussion focused on your behaviours, ways of working, and how you handle real project situations.
5️⃣ Final interview with our Programme Director (MS Teams)
A conversation about your experience, overall fit, and future opportunities within the programme team.
If you’re a Business Analyst who enjoys improving processes, supporting automation and optimisation projects, and helping teams work smarter, we’d love to hear from you.
Salary: Competitive plus bonus
Location: Manchester, Slough, Leeds
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
