Overview

Senior IT Analyst – Branch Network Support – Booker Group

Location: Manchester, Lancashire, M30 7RT

Shift Hours: 38 hrs per week (On-Site)

Salary: Competitive

We are looking for a skilled and motivated Senior IS Analyst to join our Network Support team at Booker. You will be someone who enjoys working with technology, has a real passion for problem solving, and cares about giving great support to our colleagues and customers.

In this role, you will take the lead on delivering projects and providing support across our Business Centres, helping to improve customer experience and contribute to our commercial success. You will also act as a point of escalation for the Network Team and the wider IT function, stepping in to help with more complex issues when needed.

We are looking for someone who is proactive, supportive, and happy to mentor others, always looking for better ways of working and improving the service we provide.

You will also take part in our out of hours remote support rota to help keep the business running smoothly outside of standard working hours.

Please note – this role can be based in either our Eccles or Equity office.

•    Lead Branch Systems Network projects, ensuring timely and effective delivery.

•    Manage and maintain project and support documentation and systems. 

•    Act as a point of escalation for complex project and support queries within Network Team and wider IT department.

•    Work with the IS Manager to maintain a best practice and continual improvement approach to service delivery. 

•    Assist in the day-to-day operational tasks across the Network team

•    Deputise in the absence of the IS Manager as required.

•    Lead any direct reports and conduct regular 121’s and performance reviews.

•    Keep network systems running smoothly and ensure users get the maximum benefit from them

•    Install, configure, patch and support hardware and operating systems in accordance with Tesco Layered Defence standards.

•    Good understanding of working with Network technology such as Routers, Switches, Access Points and Firewalls.

•    Thorough understanding of Juniper Network Technology.

•    Knowledge of wholesale industry business processes.

•    Service management skills.

•    Consistent delivery of results.

•    Ability to troubleshoot, test, repair and service technical equipment

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