Overview

Community Administrator – Sittingbourne – Sittingbourne

Permanent

£22, 932

Are you an organised, proactive administrator who thrives in a busy, purpose-driven environment?

Forward Trust is looking for an Administrator to support our Swale community drug and alcohol service, based in Sittingbourne, helping ensure smooth day-to-day operations and high-quality data reporting that makes a real difference.

This role is primarily based in Sittingbourne, with occasional travel to other Forward Trust sites across East Kent to provide cover when needed. Flexibility, strong organisation skills and the ability to manage multiple priorities are key to succeeding in this role.

What you’ll be doing

  • Providing comprehensive administrative and secretarial support to the Swale service
  • Collecting, inputting and monitoring data to meet commissioner and organisational targets
  • Producing monthly monitoring reports and supporting audits
  • Managing phones, enquiries, post, meeting minutes and communications
  • Maintaining accurate records across systems including Excel, Outlook, ILLY and Neo360
  • Liaising with clinical teams, partner agencies and Head Office
  • Ordering stock, maintaining office supplies and ensuring equipment is in working order
  • Supporting confidentiality, data protection, quality, and governance standards at all times

What we’re looking for

  • Strong administrative experience with excellent attention to detail
  • Confidence working with data, spreadsheets and case management systems
  • Ability to manage multiple tasks and work flexibly across East Kent sites when required
  • Professional, discreet and client-focused communication skills
  • A collaborative team player who uses initiative

You’ll be part of a values-driven organisation committed to recovery, continuous improvement, and making a positive impact in the community, with opportunities to develop your skills and grow professionally.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits – 

  • Flexible working
  • Training and development opportunities
    • Simply Health Cashback Scheme (optional)
    • Season Ticket Loan Scheme 
    • Cycle to work scheme
    • Crisis Loan Scheme
    • Electric Car Scheme
    • 3 x Wellbeing Days (pro rata’d for part time employees)
    • Access to Blue Light Card
    • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
    • Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
    • Death in Service Payment (2x annual salary) 
    • Critical Illness Insurance (subject to qualifying criteria)
    Diversity at Forward Trust
    The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness.

    When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

    To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here.  

    Employee Screening and Eligibility to Work
    Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

    If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

    Our Commitment to Safeguarding
    We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.

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