Overview
Salary Details: Competitive salary and benefits package
Location: Century House Brunel Road Wakefield 41 Industrial Estate
Job Reference: cardfac/TP/1411087/30669
Make every hour matter – We’re looking for someone who enjoys turning data into real‑world results. As our Resource & Optimisation Manager, you’ll make sure our stores have the right people, in the right place, at the right time — supporting colleagues and delivering the service our customers expect.
You’ll lead workforce management across our retail operation, ensuring hours are allocated smartly, forecasts are reliable, and our labour model works for both customers and colleagues. You’ll bring together data, forecasting tools, and optimisation thinking to strike the right balance between service, cost, and productivity. In short, you’ll help our stores run smoothly without compromising the experience we deliver.
This is a hybrid role, with 2–3 days each week spent at our Wakefield head office.
What you’ll be doing
You’ll shape how we plan and manage labour across all stores, keeping our workforce strategy aligned with customer needs, colleague experience, and commercial goals. You’ll maintain a fair and accurate labour model, oversee hours allocation and forecasting, and work closely with Finance and Commercial teams to stay in step with trading priorities.
You’ll strengthen our forecasting and optimisation processes, using data to predict demand, deploy hours effectively, and spot risks early so stores stay on track. You’ll also make sure stores are ready for what’s ahead by partnering with teams across the business to resource new initiatives properly and keep our workforce systems simple and reliable. Senior leaders will look to you for clear insight into how workforce decisions impact performance.
As a leader, you’ll support and develop the Resource Optimisation team, building a collaborative, high‑performing culture. And throughout, you’ll look for smarter, simpler ways of working — refining models, improving accuracy, and driving efficiency.
What we’re looking for
- Workforce planning or forecasting experience in multi‑site retail
- Confident team leadership and data‑driven decision‑making
- Strong planning, analytical skills, and clear communication
- Ability to influence senior stakeholders
- A commercial mindset that balances cost with service
- Detail‑focused, collaborative, and always looking to improve
Come and make a real difference — your next chapter starts here as our Resource & Optimisation Manager.
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
