Overview

🚀 We’re Hiring: Director, Customer Success – Accountancy Vertical ¦ IRIS Software Group

📈 Level: Senior Leadership ¦ Direct Reports: 10

 

Ready to lead customer success for one of the UK’s most recognized SaaS brands?

 

At IRIS Software Group, we’re on a mission to ensure our customers get it right — first time, every time. As one of the UK’s largest privately held software companies, we serve 120,000+ customers globally, including 91 of the top 100 UK accountancy firms.

 

 

We’re now looking for a Director of Customer Success to lead our Accountancy Vertical, overseeing the full customer journey — onboarding, adoption, migrations, renewals, and long-term value delivery.

 

 

💼 What you’ll be doing:

  • Lead and scale a high-performing customer success organisation across the accountancy product portfolio
  • Own key customer outcomes — GRR, NRR, CSAT, NPS, and retention metrics
  • Shape and optimise the end-to-end customer journey, working cross-functionally with Sales, Product, Support, Marketing, and Finance
  • Champion the voice of the customer — using insights to influence product strategy, pricing models, and service delivery
  • Act as a strategic partner, escalation point, and internal advocate for our customers
  • Drive productivity and engagement within the CS, Onboarding, and Adoption teams
  • Collaborate with leadership on customer growth strategies and long-term planning

 

 

👀 What we’re looking for:

  • 15+ years in Customer Success, Account Management, or customer-facing leadership
  • Experience in B2B SaaS — ideally with accountancy software or financial verticals
  • Strong track record of achieving retention and satisfaction targets in complex, multi-product environments
  • Data-driven mindset — comfortable using customer health metrics and feedback to drive decisions
  • Inspiring leader who can scale teams, influence at C-level, and manage change with confidence
  • A natural collaborator who thrives in cross-functional leadership roles

 

 

🌟 Why IRIS?

  • Be part of a high-growth software business backed by Hg Capital
  • Join a people-first, customer-obsessed culture
  • Help shape the future of customer success across a critical vertical
  • Competitive package, meaningful work, and real autonomy
  • Remote-first and flexible working environment

 

 

🔗 Ready to take the lead?

Apply now or reach out for a confidential conversation.

 

#CustomerSuccess #DirectorRole #SaaSCareers #LeadershipJobs #IRISSoftware #AccountancyTech #RemoteJobsUK

Salary: Competitive
Location: UK Remote

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