Overview

Company description

Location: Basingstoke (hybrid working, 3 office days per week)

Employment Type: Permanent, full time

Think the AA is just about roadside assistance? Think again.

For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Portfolio Demand & Roadmap Manager, means you’ll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

Job Description Summary  

The Demand & Roadmap Manager plays a pivotal role in shaping, orchestrating, and maintaining a clear, transparent, and strategically aligned pipeline of work across the organisation. This role owns and manages the Single Front Door—our unified intake process for all change, demand, and initiative requests—ensuring work is captured, assessed, prioritised, and progressed consistently.

 

This role will be responsible for the creation and maintenance of the quarterly planned roadmap, ensuring alignment between business priorities, capacity, dependencies, and delivery commitments. Acting as a central coordination point between business functions, technology, and delivery teams, this role ensures that demand is understood, prioritised, and sequenced to optimise value delivery.

What you’ll do

  • Single Front Door Ownership
  • Own and operate the organisation’s Single Front Door (SFD) process for capturing, assessing, and qualifying new demand.
  • Ensure all incoming requests are triaged, validated, and routed appropriately using clear intake criteria and prioritisation frameworks.
  • Maintain transparency of demand through structured tooling (e.g., Jira, Confluence, portfolio dashboards).
  • Develop and refine intake processes and playbooks to ensure consistency, ease of use, and alignment with ways of working.
  • Lead the creation, maintenance, and publishing of the quarterly roadmap, ensuring visibility of planned work across all business functions.
  • Facilitate roadmap and prioritisation sessions with senior stakeholders, bringing together business goals, resource constraints, and delivery capacity.
  • Ensure alignment between demand, strategic objectives, regulatory commitments, and operational needs.
  • Monitor delivery progress and adjust roadmap sequencing where necessary to account for changes in priority, risk, or capacity.

 

What we value

  • Think impact: Focus on outcomes and priorities, not just busy work.
  • Own it: Take accountability and find solutions to challenges.
  • Back each other: Collaborate across teams and celebrate success.
  • Push for better: Be ambitious, seek inspiration, and continuously improve.
  • Strong communication and stakeholder management skills.
  • Ability to set clear objectives and manage performance.
  • A mindset for resource planning and team development.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.