Overview
Operations Planning & Communications Assistant
Hemel Hempstead, Hybrid (3 days/ week in office)
Annual salary + bonus and benefits
Join us at Haven and help keep our operations connected, clear, and running smoothly.
As part of our Central Operations Planning & Comms team, this role plays a vital part in supporting how we plan, communicate, and deliver great experiences across our parks. You’ll provide essential administrative and communication support — from managing inboxes and coordinating activity governance, to helping create engaging communication packs, bulletins, and newsletters that bring our plans to life. Working closely with the Head of Planning & Ops Comms, you’ll help ensure our operational messages are clear, timely, and well organised, enabling our teams to stay aligned, informed, and ready to deliver unforgettable holidays for our guests.
What you will be doing:
- Planning, governance & organisation: Maintaining accurate activity plans, calendars, and schedules, preparing documentation for governance forums and providing basic analysis to support informed decision-making, with a strong focus on structure, process, and attention to detail.
- Operational communications & quality: Supporting the creation and coordination of bulletins, newsletters, and operational communications, applying high-quality written, verbal, and proofreading skills to ensure clarity, accuracy, and consistency.
- Change control & documentation: Coordinating change control processes, ensuring SOPs, protocols, ways of working, and operational documents are accurate, compliant, and up to date, while confidently managing ambiguity and time-sensitive requests.
- Collaborative admin support: Providing proactive administrative support across Central Ops, setting up briefings, agendas, and information packs, using solid IT capability and intermediate MS Office skills (Excel, PowerPoint, Word, SharePoint).
- Relationships & continuous improvement: Building trusted relationships across Central Ops, Support Centre, and Parks, managing distribution groups and communication channels, and identifying opportunities to improve processes and ways of working under pressure.
What we’d like you to bring:
- Strong planning and organisational capability, with proven administrative or coordination experience, a natural affinity for structure and process, and the ability to manage multiple priorities accurately.
- Clear, confident communication skills, including high-quality written and verbal communication, proofreading to a high level of accuracy, and the ability to tailor messages for different audiences.
- Strong relationship-building and collaboration skills, with the ability to build trust and work effectively with stakeholders at all levels across Central Ops, Support Centre, and Parks.
- Excellent attention to detail and sound judgement, with the ability to remain calm in ambiguous or high-pressure situations and know when to escalate appropriately.
- Digital confidence and operational awareness, including intermediate MS Office skills (Excel, PowerPoint, Word, SharePoint) and, ideally, a working knowledge of Haven park operations and how central planning supports on-park delivery.
What’s In It For You?
– ‘Holiday Buy Scheme’
– Annual bonus
– Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
– Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at resourcingteam@haven.co.uk.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
