Overview
Salary Details: £65,000 – £80,000
Location: Century House Brunel Road Wakefield 41 Industrial Estate
Job Reference: cardfac/TP/1803145/28756
Looking for your next challenge in IT infrastructure? If you’re someone who thrives on keeping systems stable, secure, and running smoothly, this could be the perfect role for you. As our Infrastructure Operations Manager, you’ll take the lead in managing a broad technology estate—from networks and hosting to end-user devices and collaboration platforms.
You’ll be based in Wakefield with hybrid working (2–3 days a week on site), and you’ll be the go-to person for ensuring our infrastructure supports colleagues across stores, offices, and remote locations. You’ll work closely with internal teams and external partners, lead a skilled team, and use your expertise to influence decisions, drive improvements, and deliver reliable, cost-effective IT operations.
What you’ll be doing:
You’ll lead the day-to-day operation of our infrastructure services, making sure everything runs reliably and securely. You’ll manage service levels, drive improvements, and oversee changes and releases with minimal disruption. You’ll plan for capacity and availability, govern supplier performance, and keep our infrastructure records accurate. You’ll also support and develop a high-performing team, while working closely with stakeholders across the business to align services with strategic goals and ensure compliance.
What we’re looking for:
- Strong experience managing hybrid infrastructure environments across data centres, cloud, and distributed networks.
- Proven leadership in IT operations, including networks, hosting, workplace services, and endpoint management.
- Solid understanding of ITSM practices and infrastructure security/compliance (e.g. PCI, GDPR).
- Confident communicator with excellent stakeholder engagement and influencing skills.
- Relevant degree and ideally qualifications such as ITIL, CCNA, VCP, Azure, or Cloud Security.
#prorityindeednr
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
