Overview
Company description
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
Think the AA is just about roadside assistance? Think again. For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Jira Product Owner means you’ll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the job
The Jira Product Owner / Jira Administrator is responsible for the vision, strategy and day‑to‑day management of the organisation’s Jira product. They ensure Jira is:• Aligned with business goals and user needs• Properly configured and maintained• Adopted consistently across teams• Providing clear, actionable insight into work and delivery This role bridges product ownership (what Jira should do and why) and administration (how Jira is configured and run), working closely with business stakeholders, technology teams, and the wider change/PMO community.The role works closely with colleagues within the PMO, Transformation team, wider COO and business stakeholders across the rest of the organisation to translate requirements into practical JIRA configurations, while maintaining platform integrity and best practice.
What will I be doing?
- Define Jira product vision aligned with organizational goals and user needs.
- Develop and maintain a multi-year roadmap for enhancements and integrations.
- Translate strategic objectives into prioritized outcomes, epics, and features.
- Make decisions on product direction balancing value, feasibility, and risk.
- Maintain and prioritize Jira backlog for high-value features and fixes.
- Review and approve/reject configuration change requests.
- Coordinate delivery of changes with technical teams and vendors.
- Engage stakeholders to gather requirements and pain points.
- Facilitate workshops to align Jira with business processes.
- Communicate changes and champion best practices.
- Design intuitive, consistent Jira solutions.
- Define and enforce usage standards (issue types, workflows, naming).
- Support standardized ways of working and continuous improvement.
- Configure and maintain projects, boards, workflows, and permissions.
- Manage user access and role-based controls.
- Provide training and guidance on Jira usage.
- Maintain user guides and FAQs.
- Act as escalation point for complex Jira queries.
- Define KPIs for Jira success and adoption.
- Create dashboards and reports for actionable insights.
- Translate requirements into configuration and test scenarios.
- Coordinate and perform UAT for changes.
- Ensure changes meet acceptance criteria and are well-communicated.
- Align Jira usage with policies and regulatory requirements.
- Maintain governance for change requests and approvals.
- Monitor and improve data quality.
- Partner with IT on platform strategy, integrations, and performance.
- Provide product requirements for technical decisions.
- Test platform-level changes from a user perspective.
What do I need?
- Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620)
- Proven experience administering JIRA in a medium to large organisation
- Experience with JIRA Service Management and Confluence administration
- Strong understanding of Agile, Scrum, and Kanban methodologies
- Knowledge of ITSM best practices and industry standards
- Experience configuring workflows, schemes, permissions, dashboards, and reports
- Strong stakeholder management and requirements-gathering skills
- Ability to balance flexibility for teams with platform governance and standardisation
- Knowledge of Atlassian Cloud migration or large-scale JIRA implementations
- Experience with automation, scripting, or REST APIs
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-CP1 #LI-Hybrid
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
