Overview

IT Service Desk Administrator

Location: Watford Campus WD17 3EZ

Salary: Up to *GBP*25,948.96 per annum

Contractual Hours: 37.00

Basis: Full time

An exciting opportunity has arisen for a customer‑focused IT Service Desk Administrator to join our IT & Systems Department.

This central role is responsible for providing an excellent first point of contact for all IT‑related enquiries across the College. Working within a high‑volume environment, you will handle incoming calls and emails, triage incidents, and deliver effective first line support to ensure a positive and efficient customer experience.

As part of a flexible and supportive team, you will play a key role in maintaining service quality, ensuring accurate ticket management, and contributing to the continuous improvement of the IT Service Desk function.

The ideal candidate will hold excellent customer service qualities and 1st class organisational skills.

This is a full time, permanent position, working 37 hours per week. This role will be based at our Watford campus (hybrid working pattern available).

The closing date for applications is Tuesday 14th April 2026.

You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you’ll be encouraged to upskill.

We have a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.

For more information, please contact Human Resources on 01923 812333, or by e-mailing jobs@westherts.ac.uk.

WHC Group is positive about disabled people. If you need help applying for this role please contact the Human Resources department.

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.