Overview
Allocations Assistant – Strand, London, WC2R 2LS
About us:
Estates & Facilities are the stewards of King’s extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as King’s approaches it’s bicentenary.
Kings Residences is responsible for the management of over 6400 bedspaces with a strategy to increase the portfolio over the next few years whilst also looking to diversify our offering. We support the colleges continuing efforts to recruit our students on different academic journeys and be able to provide models which is in alignment with their offering.
In addition, King’s Residences is instrumental in supporting the College strategic decisions to widen our offering to external institutions.
About the role:
The allocations’ assistant role is an essential part of King’s Residences. Within this role you will be a valued member of the Allocations team, working to provide a customer-focused service offering information and advice to a range of stakeholders.
You will support team members in creating a cohesive and effective service to help manage the allocations processes and meet occupancy and stakeholder expectations.
The person we are looking for should have a sincere interest and understanding of the needs of students, and be able to communicate effectively with residents, university staff and external bodies both orally and in writing.
Spoken and Written Mandarin is a requirement of this post in order to support with our international marketing activities.
This is a full time post (35 hours per week), and you will be offered indefinite
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Proven experience in student accommodation or hotel sector
- Excellent written and oral communication skills in English and Mandarin
- Good time management skills and eexcellent and proven administration skills e.g. organised record keeping, retrieving, analysing, presenting data and producing reports
- Strong IT skills especially in the use of Microsoft Products
- Experience of engaging stakeholders via social media platforms through written and visual means
- Experience in the use of databases including student accommodation software
- Previous reservations experience in Higher Education, Hotel environment or Private Student Accommodation Provider
- Ability to deal with a wide variety of people in a professional & assured manner
Desirable criteria
- Knowledge of Microsoft Power BI, creating and updating data dashboards and knowledge of accommodation bookings systems Mercury/StarRez
- Ability to communicate with a variety of stakeholders including presenting
- Knowledge of Equality Act 2010 as it pertains to student to additional needs
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
Interviews are due to be held week commencing 20th July 2026
Interviews are due to be held week commencing 20th July 2026
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
