Overview
IT Service Delivery Analyst
Location: Teddington South west London, with flexibility
Salary: £44,659 per annum
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
Download full job description here
As the IT Service Delivery Analyst, you’ll provide first and second-line IT support to colleagues across the organisation, delivering high quality technical assistance and ensuring a positive customer experience. You’ll have a strong technical background, excellent communication skills and a customer-focused approach to resolving IT issues.
You will diagnose, troubleshoot and resolve hardware, software, and network issues, ensuring all service requests are logged, tracked, and resolved within agreed service level agreements. You will also perform routine maintenance and support tasks and assist with testing and deployment of new IT systems and technologies.
You will have previous experience in an IT support role, with strong analytical and problem-solving skills, and a good understanding of IT support processes and best practice. You’ll be highly organised, with excellent attention to detail, effective time management skills and the ability to manage competing priorities while delivering excellent customer service.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now!
**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
