Overview
Customer Engagement Lead
Location: Teddington South west London with flexibility
Salary: £38,062 per annum
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
Download full job description here
You’ll champion the customer voice, driving continuous improvement and strengthen the relationship between RHP and our customers by designing, delivering, and evaluating high‑quality engagement activities, ensuring residents have meaningful opportunities to influence services, shape decision‑making, and hold the organisation accountable in line with the Social Housing (Regulation) Act 2023 and the Regulator of Social Housing’s Tenant Satisfaction Measures (TSMs).
You’ll be a strong communicator who enjoys working with a wide range of people and communities, and you’ll feel comfortable facilitating engagement activities, workshops, and discussions both in person and online. You’ll be able to drive usage and meaningful insight using our new online resident engagement platform.
You’ll be highly organised, able to manage multiple priorities, and confident analysing feedback and turning it into practical actions that improve customer experience. Knowledge of digital engagement tools and platforms and a project management qualification or previous experience of managing projects to completion would be an advantage.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now!
**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
