Overview
Resales Progression Consultant – The Johnson Building, EC1N 8JS, EC1N 8JS
About the Role
MTVH are looking for a Resales Progression Consultant to provide a high-quality progression service to shared ownership resale customers, ensuring a professional and customer-focused experience throughout the sales journey. You will be responsible for progressing shared ownership resale and interim staircasing transactions from instruction through to exchange and completion, while delivering expert advice and support to customers and stakeholders. This is an excellent opportunity for someone with experience in shared ownership, conveyancing, or property sales who is passionate about delivering outstanding customer service.
Therefore, as part of the Development After Sales team, you will manage a varied pipeline of resale and staircasing cases, working closely with customers, solicitors, estate agents, financial advisers, and internal teams to ensure transactions progress smoothly and efficiently. You will provide regular updates, interpret leasehold documentation, and help customers navigate the sales process with confidence.
Key Responsibilities
Manage a caseload of shared ownership resale and staircasing transactions, progressing cases through to exchange and completion.
Respond to customer enquiries by phone, email, and post, providing accurate and professional advice.
Liaise with solicitors, estate agents, financial advisers, and internal stakeholders to keep transactions moving forward.
Maintain accurate records and case management data, ensuring compliance with policies and procedures.
Prepare pipeline reports and monitor performance against agreed targets and service standards.
What You’ll Need to Succeed
Experience managing shared ownership resales, staircasing transactions, or similar property sales processes.
Strong understanding of shared ownership products, leasehold matters, and the conveyancing process.
Proven ability to manage a high-volume caseload and work to challenging deadlines and targets.
Excellent customer service and stakeholder management skills, with the ability to build strong working relationships.
Good IT skills and the ability to maintain accurate records across multiple systems.
Interview date/s
TBC – London
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
