Overview
Retail Supervisor (KD13811) – Bath, BA2 7AY
About the role
Every day is different in our retail team. From opening the store and receiving deliveries, to supporting customers with their lunch-time choices and helping the team deliver great service, you’ll play an important role in keeping our store running smoothly.
As a Retail Supervisor, you’ll lead shifts, support and motivate colleagues, and help create a welcoming experience for students, staff, and visitors. You’ll be hands-on, organised, and ready to get involved wherever you’re needed.
You’ll be responsible for:
- Leading and supporting the team during busy shifts
- Delegating tasks and solving problems quickly
- Ensuring excellent customer service and a well-presented store
- Maintaining food safety, stock rotation, and store standards
- Supporting opening and closing procedures
- Handling customer queries, including allergen-related questions
About You
We’re looking for someone who enjoys working in a fast-paced environment and takes pride in delivering great service.
You’ll have:
- Experience supervising or supporting a team in retail, hospitality, or a customer-focused role
- A positive attitude and the ability to motivate others
- Strong organisation skills and the ability to prioritise tasks
- Confidence dealing with customers and solving problems
- Good attention to detail and a commitment to safe working practices
If you enjoy keeping busy, working with people, and making every shift a success, we’d love to hear from you.
Further information
This is a full-time, permanent position working 36.5 hours per week.
For an informal discussion about the role, please contact James Jeffery, Retail Operations Manager, at jj644@bath.ac.uk. Please note that applications must be submitted through the University’s official website.
To know more about the department please see Working in Campus Services
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Find out more about being at your best at Bath.
Closing Date: 30 Jul 2026
Department: Operations & Facilities Support
Salary: £26,301 to £26,600
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
