Overview
Senior Pension Administrator – Dublin, Ireland
Defined Benefit Operations Specialist
Are you an experienced pensions professional with an excellent understanding of Defined Benefit pension schemes and a passion for delivering high-quality operational outcomes?
Do you enjoy working in a collaborative operational role where you can combine technical expertise, clear communication and process improvement to support high-quality pension administration services?
This is a hybrid role based in Ireland
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will act as a key internal operational and technical contact for DB administration matters, supporting Scheme Administration colleagues and internal teams through clear communication, structured problem solving and consistent delivery.
- Serve as a key internal operational contact on DB administration matters, helping colleagues to interpret issues, agree solutions and ensure timely, accurate delivery of services.
- Collaborate closely with Scheme Administrators, Consultants and GCC colleagues, ensuring service excellence and a consistent approach to operations.
- Proactively identify, investigate and explain queries, including benefit, data or process-related queries, to support informed internal decision making.
- Provide clear summaries, recommendations and practical solutions to support Scheme Administration colleagues and internal stakeholders.
- Provide technical support and guidance to administration colleagues handling member benefit and option queries.
- Apply a rigorous approach to checking, validation and quality control across operational deliverables.
- Draft and review administration templates, technical guidance and standard communications to ensure complex information is presented clearly and accurately.
- Provide input to internal operational reporting, technical documentation and process updates.
- Contribute to streamlining processes where appropriate and clearly articulate the operational benefits of proposed changes.
- Contribute to a positive team culture focused on quality, integrity, continuous improvement and strong operational outcomes.
- Support and mentor junior team members and new colleagues, fostering professional development, consistency of approach and knowledge sharing across the Wealth business.
- Work collaboratively across multiple teams, including Scheme Administration, Consultants, GCC colleagues and approved external providers.
- Actively share operational insight and lessons learned to help drive service enhancements.
- Take ownership of operational deliverables while supporting wider team priorities.
How this opportunity is different
This is an exciting opportunity to join Aon Ireland’s Defined Benefit team in a role that combines technical pension expertise, operational delivery and internal stakeholder engagement.
You will work with Scheme Administration, Consulting and GCC colleagues to influence service delivery, support process improvements and help drive high-quality outcomes for members and scheme stakeholders.
The successful candidate will play an important role in strengthening the quality, consistency and efficiency of Defined Benefit pension administration across Ireland.
Skills and experience that will lead to success
- Excellent understanding of Defined Benefit pensions, including scheme benefits and administration.
- Previous experience in DB Pension Scheme Administration or a closely related DB pension operations role.
- Strong attention to detail and a rigorous approach to checking and validating work, with the ability to manage simultaneous pieces of work and meet multiple deadlines in a structured and organised way.
- Experience in relation to Public Sector model schemes would be preferable.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
