Overview
Resales Administrator – Farringdon, EC1N 8JS
Location: The Johnson Building, London
Salary: £31,320 – £32,968
Contract Type: 12 Months Fixed-Term Contract
Hours: Full-time, 37.5 hpw
Are you an organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.
We are looking for a Resales Administrator to join our After Sales team and provide essential support across a range of property transactions, including shared ownership resales, equity loans, and staircasing. This is an exciting opportunity to build your career within the housing and property sector while working with a collaborative and supportive team.
About the Role
As a Resales Administrator, you will play a key role in ensuring the smooth administration of after-sales activities. Working closely with internal teams, customers, solicitors, and stakeholders, you will provide high-quality administrative support while ensuring compliance with legal, regulatory, and organisational requirements.
Your responsibilities will include:
Providing administrative support to the After Sales team.
Managing customer enquiries via telephone and email.
Maintaining accurate customer records on CRM systems.
Preparing, recording, and processing legal documentation.
Supporting the signing and sealing of legal documents and monitoring completion timescales.
Assisting customers through post-completion processes.
Handling customer complaints professionally and efficiently.
Raising invoices and supporting financial administration.
Contributing to departmental reporting and data management activities.
About You
We’re looking for someone who is:
Highly organised with excellent attention to detail.
Able to manage multiple priorities and work to deadlines.
A proactive, positive, and collaborative team player.
Professional, customer-focused, and resilient under pressure.
An effective communicator with strong written and verbal skills.
Comfortable building relationships with colleagues and customers alike.
Essential Experience
Experience in an administrative or customer service role.
Experience using CRM systems.
Experience using Microsoft Office applications.
Strong organisational and time management skills.
Excellent telephone and customer service skills.
Desirable
Experience of CMS systems.
Interest in or experience within the property, housing, or real estate sector.
Why Join Us?
This is a fantastic opportunity to join a team that values collaboration, professionalism, and customer excellence. You’ll work within a supportive environment that encourages personal development while helping customers navigate important milestones in their property journey.
If you’re looking for a role where your organisational skills and customer focus can make a real impact, we’d love to receive your application.
Apply today and become part of our After Sales team.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
