Overview

Credit Controller – Booker Group

Location: Manchester, Lancashire, M30 7RT

Shift Hours: 38 hrs per week (Monday-Friday)

Salary: Competitive

Due to an internal restructure, an exciting opportunity has arisen for 3 experienced Credit Controllers to join our Retail team.  The roles will involve managing a portfolio of customer accounts across our Retail sector, covering a diverse range of customers from Independent Retailers, Multi-Site Retailers, Forecourts, Fascia Branded Retailers and National Account Groups.

Working as part of a team, you will have responsibility for managing your own portfolio of accounts, ensuring outstanding balances are proactively managed, and payments are received within agreed terms.

The ability to work collaboratively, support colleagues and share information effectively is therefore essential.  The team is multifunctional and covers all aspects of Credit Control.

We are looking for people who are organised, proactive and commercially aware, with strong communication skills and the ability to build positive relationships with customers and internal stakeholders.

  • Build and maintain strong working relationships with internal stakeholders, including colleagues who are based in Branch and Depot, Customer Services, Retail Sales Teams and National Account Sales teams.
  • Develop strong, lasting relationships with customers, providing a professional and customer-focused service.
  • Proactively manage collection activity to maximise cash recovery and minimise doubtful or delinquent aged debt.
  • Manage the process of failed payments ensuring the suspension of further trading until payment has been received.
  • Working collaboratively with the Debt Collection team for the recovery of any delinquent debt.  
  • Proactively resolve customer and account queries to minimise payment delays and ensure prompt payment
  • Work with Sales Ledger team to ensure timely cash allocation
  • Proactively monitor and manage customer credit limits to minimise risk and support business needs.
  • Produce weekly Aged Debt detailing reasons for any overdue balances
  • Monthly review of ledger for Credit Insurance referrals
  • Previous experience in a Credit Control environment, with a strong understanding of Credit Management, Debt Recovery and Cash Collection.
  • Experience using SAP would be considered preferred
  • Strong organisational skills, with the ability to manage a varied workload and meet deadlines while maintaining a high level of accuracy.
  • The ability to work effectively under pressure, demonstrating determination, initiative and a proactive approach to problem solving.
  • Excellent communication and customer service skills, with the ability to build and maintain positive, professional relationships with customers and internal stakeholders.
  • Strong attention to detail, particularly when managing financial information, customer accounts and payment allocations.
  • A collaborative approach to teamwork, with the ability to work independently while supporting colleagues where required.
  • Commercial awareness, with an understanding of the importance of cash collection, credit risk and maintaining healthy customer accounts.

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