Overview

Customer Care Advisor – Newcastle Upon Tyne, Tyne and Wear

  • This is a part-time role (16 hours per week) 
  • The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

Main Responsibilities

As a Customer Care Advisor, you will:

  • Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram

  • Respond to customer emails

  • Respond to customer phone calls

  • Respond to customers via live-chat

  • Deal with a wide range of customer feedback and use it to continually improve our customer experience

  • Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation

  • Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-9pm Monday-Friday, 8am-5pm Saturday-Sunday – therefore it’s important that you’re available to work within these times

Ideal Candidate

You will fit right into this role if you can demonstrate:

  • A passion for and a track record in delivering the Best Customer Service

  • Great attention to detail whilst working at pace and the ability to work under pressure

  • Excellent written and verbal communication skills

  • A professional and polite telephone manner

  • Computer literate – with good knowledge of Excel, Word and PowerPoint

  • The ability to deliver creative solutions to problem solving

  • IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams

  • Previous experience of complaints resolution, is desirable

  • Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together

  • Are supportive of an inclusive culture – recognising and valuing that difference is good

  • Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

 

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