Overview
Delivery Manager – Manchester
Job Description
This position will cover the Northern based sites (Torness, Hartlepool, Heysham A & B). The role is home-based, with frequent visits to the EDF Head office in Gloucester as well as travel to operational reactor sites around the country on a monthly basis. Please note it is essential that you are eligible for CTC level security clearance (3 years residency in the UK).
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Responsibilities
Client
- First point of contact for the Client Project Portfolio Managers
- Responsibility for service delivery in alignment with client key objectives
- Presents proposals to the Client for improvements to the quality, efficiency and effectiveness of operations
- Provides and underpins daily customer focus
Commercial
- Understands commercial drivers, supporting delivery in line with Costain business plans
- Responsibility for contract profitability
- Able to drive efficiency and continual productivity improvements
- Proactively manage risk and opportunities
Business Performance/Improvements
- Develop and maintain partnerships with client, partners and suppliers as appropriate
- Supports meeting the performance requirements of the Contract and driving Continuous Improvement
- Leads on improvement initiatives across the framework
- Maintains oversight of one or more of the following: Project Controls Apprenticeship Programme, Promotions Pipeline, Capability Development
Leadership
- Ability to lead multi discipline teams across multiple locations focused on delivering high levels of customer satisfaction whist ensuring effective management of the people and contract performance
- Establishes clear lines of communications throughout the team, defining roles and responsibilities to ensure the efficient use of resources
- Champions Safety, Health and Environment and ensures that standards are set, maintained and continually challenged for improvement
- Supports EDF account management, working with the Framework Manager and the rest of the Costain to leverage the broader Costain capability to support EDF.
People/Culture
- Promotes a culture of innovation, best practice and continuous improvement
- Leads the team to deliver operational excellence and promotes a positive can-do culture
- Ensures succession plans are in place for key roles and people risks are understood and managed
- Promote and support individual and team development through our robust re-SQEP process with the client
- An exemplary role model for Costain in demonstrating the required behaviours to ensure the success of the framework and build strong relationships across the wider EDF Energy
Knowledge, Skills, and Experience
Essential
- Have a passion for delivering outstanding customer service, as well as actively identifying and embracing opportunities to continually improve performance
- Be an inspirational leader, possess excellent communication and collaboration skills
- Embrace diversity to create highly effective one-team environments working with key partners and stakeholders
- Demonstrable experience of leading and managing teams at scale, including line management responsibilities for direct reports and oversight of larger indirect teams. This should include effective team development, employee relations, absence management, performance management and accountability, and operations delivery
Desirable
- Experience of working in a multi-site environment
About Us
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.
We do share individual feedback following an interview .
A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website:
https://www.gov.uk/government/collections/disability-confident-campaign
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
