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Collections Manager

Location: Coventry (Office based role, Monday to Friday, 8.30am to 5pm)

Salary: Competitive + Benefits

Closing date: 20th January 2026

About Us

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. Our culture is defined by our people, and we recognise that they are at the centre of everything we do. Our award-winning approach reflects the great work we do in developing our employees.

Our Values & Behaviours

At Corona Energy, our people are at the heart of everything we do. Our values set us apart and inspire a culture of collaboration and innovation. We embrace diversity and inclusion, ensuring everyone feels valued for their uniqueness and recognised for their talents.

Our values:

• Customer First
• Impactful
• Empowered
• Forward Thinking

The Role

As Collections Manager, you will lead a fast-paced, target-driven team managing a portfolio of SME customers via phone, email, and customer occasional meetings. You will take ownership of teams performance, ensuring exceptional service and achieving collections targets.

Key Responsibilities

Process Management & Improvement

• Maximise debt recovery while delivering outstanding customer service
• Drive aged debt reduction and achieve monthly targets
• Ensure daily and weekly cash collection and debtor day targets are met
• Allocate workload and manage escalated queries and complaints
• Maintain strong financial controls and support process improvements

People Management

• Champion Corona’s culture, vision, and values
• Lead by example, delegate effectively, and provide regular feedback
• Translate company strategy into actionable team plans
• Coach, mentor, and develop team members
• Recognise and reward high performance

Skills & Experience

• 2+ years’ experience within a management role within credit control
• A proven track record of meeting KPIs and targets
• Excellent communication and negotiation skills
• Strong organisational skills and ability to prioritise
• Intermediate Excel skills (including VLOOKUPs)
• Energy industry knowledge is desirable but not essential.

What you get in return?

• Competitive salary and benefits package, including profit share scheme
• Career progression opportunities
• Enhanced pension and annual leave options
• Private medical insurance, Bupa dental, life insurance, and income protection
• Salary sacrifice car or cycle to work scheme options
• Fresh fruit, snacks, and breakfast daily
• Online learning account

At Corona Energy, we believe that diversity and inclusion are essential to driving innovation and discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.

As a Disability Confident Employer, we ensure that everyone can apply and be part of our recruitment processes and so we’ll make reasonable adjustments if you need them. For this or any other assistance you need with applying please email make us aware.