Overview
We have an exciting role on offer within our TCES service as a Admin Co-ordinator (TCES).
Admin Coordinator (TCES) We are looking to appoint an enthusiastic and self-motivated person with excellent interpersonal and IT skills and with experience of working in a frontline admin office Tees Community Equipment Service is a service that operates throughout the Teesside area and supplies equipment that can assist disabled people to live independently within their own homes and you must share our passion to ensuring we continue to deliver a high quality of service to our Service Users.
You will be working in a small but at times, very busy call centre and will be required to provide a wide range of administrative support including call handling and data entry at the same time The main duties include taking incoming calls, making outgoing calls and coordinating with Service Users, their families, Health and Social Care Professionals and your colleagues to ensure the prompt delivery of medical equipment into client’s homes.
Having excellent IT skills is essential and you will receive detailed training on how to use our bespoke IT system to arrange the deliveries and collections Due to the nature of the work a high level of confidentiality is required.
The post holder will be expected to be flexible and accommodating. The service operates between 8:30am and 4:30pm Monday to Friday and you will work from our offices at Unit 3 Raleigh Court Riverside Park Middlesbrough TS2 1RR
Please state in your application form any work experience that you must demonstrate that you can meet the following requirements:
That you would be confident working in a call centre environment by being able to use a computer system whilst handling a telephone call.
That you can interact with customers and service users face to face and on the telephone with a pleasant manner.
Excellent ICT and keyboard skills.
Include all your relevant admin / office experience and/or any related ICT qualifications (if you have them).
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Lucy Wilson 01642 224205.
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Salary: £26,403
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
